Brittany Lynne Anderson

BenchSci is the world leader in AI assisted reagent selection catering to top Pharmaceutical Companies

• Create and Manage account communication strategies for book of business to drive platform adoption, client advocacy and leadership engagement on enterprise accounts with multi-million dollar annual contract values
• Initiate strategic means of outreach to engage targeted audiences in new ways
• Document successes and lessons learned to help generate client engagement playbooks
• Work closely with Sales, Scientific/Technical support, program management and creative to drive account objectives
• Act as a customer champion among internal BenchSci stakeholders, ensuring that essential customer feedback is properly recorded and evaluated by internal teams.
• Analyze and interpret raw data for areas of success and areas of opportunity and develop action plans accordingly
• Generate client journey maps to identify inefficiencies and improve client experience
• Provide feedback on post sales implementation process to ensure maximum adoption and client health
• Participate in environment of continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork

Phreesia is a 'Top 100 Software Company', 'Best in KLAS' digital patient intake solution that sells to Health Systems and Doctor's offices in the United States

• Build trusting, long-term relationships with clients and executive stakeholders to maintain account health and mitigate churn risk. 100% retention rate across entire book of business (Both enterprise/mid-market clients)
• Consistently exceed sales targets by upselling/cross selling additional features based on the client's goals both with Phreesia and within their organization
• Consult with clients on best practices and adoption workflows - leveraging internal technical resources as needed
• Payment solutions subject matter expert (SME), worked closely with product to meet client's expectations/needs and increase client outcomes. Documented best practices to deploy at scale across organization
• Effectively manage and prevent client escalations
• Build, manage and execute clinical workflows, quality objective initiatives and healthcare intake solutions based on individual clients needs
• Perform strategic business assessments to ensure alignment on business priorities, product development plans, customer contentment, usage trends, and industry best practices
• Monitor account usage patterns to identify areas for improvement, churn risks and ROI value stories
• Advocate for client's needs to product, technical support and leadership teams to drive business objectives
• Manage complex product implementations across multiple client departments and develop proactive strategies to deliver projects on time and to client satisfaction
• Develop a deep understanding of Phreesia product and integration capabilities to execute on account strategy and remove roadblocks
• Mentor new hires and assist in the employee onboarding process

POPcodes is an early stage SAAS start-up that sells a merchant communication app to the world's top merchant acquirers

• Manage all customer accounts including some of North America's largest and most respected payment providers from initial onboarding to contract renewal
• Establish technical credibility to quickly build/lead technical and organizational implementation project plan for enterprise clients
• Develop and execute success plans for each customer to increase retention through customer satisfaction
• Upsell/Cross-sell additional features and functions of POPcodes platform based on customer's business objectives to maximize each customer's lifetime value
• Gather, analyze and present interaction history and performance metrics to executive level stakeholders
• Develop both short term and long term reporting strategies
• Manage all merchant facing content and app workflows for 30,000+ merchants on customer's behalf
• Collaborate with internal development team and external partners to modify app based on customer needs and feedback
• Optimize and document internal processes and procedures for maximum efficiency
• Contribute to outside sales efforts and marketing as needed
• Participate in webinars and product demos for C-suite executive audiences

Solar Store Canada is a leading retailer of recreational and residential photovoltaic equipment in Western Canada

• Managed high value customer projects from planning to sales to installation
• Monitored all customer orders to ensure sales staff were meeting company expectations
• Resolved customer complaints in a timely and professional fashion
• Introduced higher standards for customer service and increased efficiency by streamlining operations
• Motivated team members to meet and exceed objectives by setting goals, tracking performance and implementing improvement strategies
• Developed and implemented daily operations plans such as employee assignments and promotional strategies in order to achieve targets
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
• Conducted regular market analysis, predicted areas of strength and weakness against competitors
• Extensively researched emerging renewable energy markets and analyzed their market value both quantitatively and qualitatively
• Performed several Cost Benefit Analyses to evaluate potential business strategy
• Upheld all company policies and implemented standards in fair manner
• Coached sales associates in product specifications, sales incentives and selling techniques
• Interviewed, hired and trained staff as required

Solar Store Canada is a leading retailer of recreational and residential photovoltaic equipment in Western Canada

• Worked with customers to understand requirements and provide exceptional technical service
• Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks
• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Calculated expected ROI of client PV systems given Government incentives and production capacity
• Produced quotes, proposals and contracts as part of sales process with an emphasis on off-grid photovoltaic systems
• Followed-up with warm prospects to deepen connections and convert leads
• Coordinated with members of purchasing, logistics and accounting to ensure timely and accurate delivery of orders
• Consulted with department managers to resolve customer complaints, improve operations and provide exceptional customer service
• Managed all Social Media inquiries (Facebook, Instagram, website inquiries)
• Provided on going customer support post sales cycle (i.e. installation questions, product troubleshooting, warranty process)
• Developed success plans and identified resources required to meet project goals and objectives
• Managed projects from procurement to commission.