BRITTANY WILLIAMS
Edmonton,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Personal Trainer
ASN Coaching Ltd
2018.06 - Current
- Conducting personal training sessions with clients virtually and in-person
- Demonstrate and train clients on proper technique to avoid injuries
- Keeping and maintaining a very flexible work schedule, including evenings and weekends
- Manage day-to-day business operations & financial needs, including but not limited to customer service, client management, lead tracking, business development, social media, and sales
- Worked on developing key relationships, building brand presence and sales in Edmonton
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Executive Assistant/Customer Service Support
BRNT Ltd
2019.11 - 2020.07
- Provided support to the whole Executive Team, while also working closely with the VP of Operations
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled communication with Investors
- Provided HR support, such as drafting offer letters & employment agreements, enrolling employees in benefits, posting jobs and reviewing resumes, and more
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Worked effectively to keep all legal and organizational documents organized
- Took notes and dictation at meetings.
- Maintained file information in both hard copy and electronic format
- Various other tasks, for example setting up utilities at the new office, coordinating an office move, helping design the office, and setting up services like cleaning, waste management, etc.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Executive Assistant/Legal & Compliance Associate
Fire & Flower Inc
2018.10 - 2019.11
- Provided support to VP of Legal, as well as the Director of Loss Prevention & Compliance
- Transcribing/typing and drafting of various types of correspondence, as well as regulatory and legal documentation
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Scheduling, coordinating, and confirming inspection dates, appointments, and meetings
- Processed travel expenses and reimbursements for executive team and senior management group.
- Conducting research on regulations and laws
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled filing of all provincial cannabis applications
- Handled communication with regulators, builders, techs, etc
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Prepared/organized security plans to match regulations
- Put together many successful operations inter-company to comply with regulations, laws, etc
- Worked closely with the real estate team to organize/find locations
Paralegal
Duncan Craig LLP
2017.05 - 2018.09
- Provided administrative support to lawyers
- Transcribing/typing and drafting of various types of correspondence, as well as corporate and legal documentation
- Worked in the areas of corporate commercial, private lending and real estate;
- Scheduling, coordinating, and confirming court dates, appointments, and meetings
- Maintained file information in both hard copy and electronic format
- Managed scheduling calendars and deadlines to maintain smooth flow of file deadlines
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on file updates.
- Prepared legal briefs, motions, and pleadings.
- Coordinated trial exhibits by organizing materials, writing documentation, and preparing digital materials and displays.
- Ensured all billable hours are accurately recorded and billed
- Handled communication with clients, other firms, etc
- Completed electronic filings, initiated billing statements, and managed administrative matters.
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Reviewed, edited and proofread documentation for proper grammar, spelling and punctuation.
- Created weekly, monthly and quarterly expense reports.
Club Administrator/Motivator
GoodLife Fitness
2014.12 - 2017.05
- Scanning in members, keeping the club clean and tidy, handling member inquiries and questions, among various other roles asked to complete
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed bi-weekly payroll for employees.
- Handled other club administrator roles, such as, inventory, submitting memberships, tracking personal trainer’s hours, as well as various other administrative roles.
Client Care Representative
My Muscle Meal
2015.04 - 2015.09
- Handled invoicing, taking customer orders, answering customer questions, as well as various other administrative roles
- Helped out with deliveries and meal prepping
- The company ended up dissolving.
Legal Assistant
Bryan & Company LLP
2011.03 - 2014.12
- Provided administrative support to lawyer
- Transcribing/typing and drafting of various types of correspondence, as well as corporate and legal documentation;
- Worked in the area of corporate commercial, private lending and real estate;
- Scheduling, coordinating, and confirming court dates, appointments, and meetings
- Monitor file diarizations and maintain calendars of lawyer
- Maintained file information in both hard copy and electronic format
- Ensured all billable hours are accurately recorded and billed
- Arranged for the filing of court documents
- Handled communication with clients, other firms, etc
- Organization of files
Education
Diploma - Fitness Trainer
Northern Alberta Institute of Technology
Edmonton, AB2017
Graduate Certificate - Legal Administrative Assistant
Grant MacEwan University
2009
High School Diploma -
Sturgeon Composite High School
Sturgeon County, AB2008
Skills
- Proficient with Microsoft Word, Excel and Outlook, PowerPoint, Visio, Teams & Adobe
- Bookkeeping
- Regulatory Compliance
- Organizational Skills
- Leadership Abilities
- Administrative Oversight
- Verbal and Written Communication
- Customer Service
- Problem Solving
- Customer Relations
- Investor Relations
- Time Management
- Proficient with Asana, Slack, Shopify, ZenDesk and Google Suite (Google Drive, Calendars, Docs, Sheets and Gmail)
- Typing skill of 80 WPM.
Certification
Alberta Personal Property Registry.
Precision Nutrition Certification Level 1.
IFA Personal Training Certification.
Coaching Women Certification
Pre & Postnatal Coaching Certification
Languages
Timeline
Executive Assistant/Customer Service Support
BRNT Ltd
2019.11 - 2020.07
Executive Assistant/Legal & Compliance Associate
Fire & Flower Inc
2018.10 - 2019.11
Owner/Personal Trainer
ASN Coaching Ltd
2018.06 - Current
Paralegal
Duncan Craig LLP
2017.05 - 2018.09
Client Care Representative
My Muscle Meal
2015.04 - 2015.09
Club Administrator/Motivator
GoodLife Fitness
2014.12 - 2017.05
Legal Assistant
Bryan & Company LLP
2011.03 - 2014.12
Diploma - Fitness Trainer
Northern Alberta Institute of Technology
Graduate Certificate - Legal Administrative Assistant
Grant MacEwan University
High School Diploma -
Sturgeon Composite High School
Alberta Personal Property Registry.
Precision Nutrition Certification Level 1.
IFA Personal Training Certification.
Coaching Women Certification
Pre & Postnatal Coaching Certification
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