Brittany Widlak
Barrie,ON
Summary
Highly proactive manager with 20 years of experience in team leadership in hospitality industry. Background includes sales, management, administrative organization and customer service in fast-paced settings.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Groovy Tuesday's Bistro
03.2020 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Restaurant Server
The Keg Steakhouse + Bar
04.2005 - 03.2020
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Flight Attendant
Air Canada, Lester B. Pearson International Airport
01.2016 - 01.2018
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
Bachelor of Science - Physical And Health Education
Nipissing University
North Bay, ON06.2012
Skills
- Operations Management
- Recruitment
- Schedule Coordination
- Menu Development
- Customer Engagement
- Staff Scheduling
- Customer Loyalty
- Organization and Prioritization
- Team Management
- Supervisory Skills
- Complaint Resolution
- Payroll Administration
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Groovy Tuesday's Bistro
03.2020 - Current
Flight Attendant
Air Canada, Lester B. Pearson International Airport
01.2016 - 01.2018
Restaurant Server
The Keg Steakhouse + Bar
04.2005 - 03.2020
Bachelor of Science - Physical And Health Education
Nipissing University
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