Brittany Whiteside
Administrative Support
Hamilton
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Language
Work History
Administrative Assistant
St. Joseph's Healthcare Hamilton
Bradford, Ontario
11.2024 - 04.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Excellent communication skills, both verbal and written.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Registration Clerk
Brantford General Hospital
Brantford, Ontario
10.2022 - 04.2025
- Answered patient questions and inquiries regarding registration process and documentation.
- Completed registration paperwork, verifying accurate patient information.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Provided onboarding training to new registration clerks to uphold departmental standards.
- Maintained strict confidentiality of all patient records in accordance with HIPAA.
Unit Clerk
Trillium Health Partners - Credit Valley Hospital
Mississauga, Ontario
10.2019 - 06.2021
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Administrative Assistant / Receptionist
Clarkson Sports & Physiotherapy
Mississauga, Ontario
06.2018 - 10.2019
- Provided front-desk support in a busy physiotherapy clinic.
- Confirmed appointments, updated client records, and responded to inquiries in person and over the phone.
- Maintained a clean, welcoming reception area to promote patient satisfaction.
Education
Diploma - Health Administration
Sheridan College
Brampton 01.2025 - 04.2025
Skills
Microsoft Office
Data entry
Record keeping
Attention to detail
Effective communication
Appointment scheduling
Time management
Knowledge of ONA, OPSEU, CUPE agreements
Team collaboration
Problem solving
Confidentiality maintenance
Timeline
Diploma - Health Administration
Sheridan College
01.2025 - 04.2025
Administrative Assistant
St. Joseph's Healthcare Hamilton
11.2024 - 04.2025
Registration Clerk
Brantford General Hospital
10.2022 - 04.2025
Unit Clerk
Trillium Health Partners - Credit Valley Hospital
10.2019 - 06.2021
Administrative Assistant / Receptionist
Clarkson Sports & Physiotherapy
06.2018 - 10.2019
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