Brittany Whiteside
Hamilton,ON
Summary
Diligent Clerk known for being a capable and patient employee. Poised in even the most trying of circumstances. Pursuing a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Registration Clerk
Brantford General Hospital
10.2022 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Welcomed as many as 120 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Unit Clerk Emergency Department
Trillium Health Partners
01.2019 - 01.2022
- Answered phones and directed patients to appropriate departments
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained cleanly and organized work environments, supporting infection control measures within our healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information, and directed calls.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
Administration
Clarkson Sports & Physiotherapy
01.2018 - 01.2019
- Prepared letters, memos, received faxes, answered phone calls, prioritized emails, and scheduled appointments
- Maintained and updated database of client information and billing information
- Maintained office cleanliness and purchased supplies
- Created invoices for practitioners
Secretary - Field Placement
MyHealth Clinic
01.2018 - 01.2018
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Education
Office Administration - Health Services - Diploma -
Sheridan College
Brampton, ON12.2018
Skills
- Microsoft Office
- ABELmed
- YMS
- Medical Terminology
- Jane
- HCAI billing
- Meditech
- Epic
- Problem-Solving
- Patient Registration
- Registration data intake
- Insurance Verification
Additional Information
Works well in a diverse group, Detail oriented, Excellent communication skills, Can multi-task in a fast-paced environment, Able to create a SOAP note, referral letter, and consultation letter
Timeline
Registration Clerk
Brantford General Hospital
10.2022 - Current
Unit Clerk Emergency Department
Trillium Health Partners
01.2019 - 01.2022
Administration
Clarkson Sports & Physiotherapy
01.2018 - 01.2019
Secretary - Field Placement
MyHealth Clinic
01.2018 - 01.2018
Office Administration - Health Services - Diploma -
Sheridan College
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