Reliable and upbeat Customer Service Representative, successful at promoting customer loyalty, satisfaction and purchases with unique techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and problem solving. Dedicated and dependable relationship-building with excellent organizational strengths and superior work ethic.
Hi, I’m
Brittany White
Summary
Overview
15
years of professional experience
Work History
Enterprise
Sales Associate
08.2019 - Current
Job overview
- Answered customer questions about sizing, accessories, and vehicle care.
- Helped customers locate vehicles and walked them through the functions of the vehicle so they left comfortable and confident with the features of the rental selected.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Tim Hortons
Team Supervisor
05.2009 - 08.2019
Job overview
- Managed a diverse group of employees to ensure timely completion of projects while maintaining high-quality standards.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
Education
Harbour View High SchoolSaint John, NB
University Overview
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Multi-tasking strength
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Sales expertise
- Upselling
- Payment Processing
- Policy and Procedure Adherence
Timeline
Sales Associate
Enterprise
08.2019 - Current
Team Supervisor
Tim Hortons
05.2009 - 08.2019
Harbour View High School
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