Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Hi, I’m
Brittany Watmore
Kitchener,ON
Summary
Overview
16
years of professional experience
Work History
RAM Tracking
Sr. Manager Of Customer Support
03.2022 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance to 3 junior staff.
- Passionate about learning and committed to continual improvement.
- Tested new software and hardware prior to deployment.
- Researched product's technical specifications and accurately communicated information.
Fleet Complete
Account Executive
08.2021 - 03.2022
Job overview
- Built and strengthened relationships with new and existing accounts to drive revenue growth for Fleet Completes Texas, East market.
- Qualified leads, built relationships and executed sales strategies to drive new business for small and medium business sizes.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Trained clients on product features and updates to secure buy-in.
Fleet Complete
Employee Enablement Training Specialist
11.2019 - 08.2021
Job overview
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Developed and implemented successful onboarding program for all new support and success staff in both the Mexico and Canadian offices.
- Facilitated virtual, in-person and blended learning sessions.
- Wrote training manuals and guides for Technical Support employees and Customer Success positions according to strict company guidelines.
- Designed and delivered web-based, self-directed learning materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Fleet Complete
Enterprise Relationship Management Specialist
08.2018 - 11.2019
Job overview
- Connect with assigned Key Enterprise accounts to help resolve any issues with Fleet Complete to re-establish a good working relationship
- Assist customers through the renewal and buying process
- Work alongside other groups to ensure a seamless onboarding experience was achieved
- Train other team members on new product launches and specialized product knowledge.
- Contacted key clients and internal partners to develop strong business relationships and networks
- Designed job aids, reference materials, technical manuals and other instructional materials for use during training sessions
- Self-motivated, with a strong sense of personal responsibility.
BigRoad - A Fleet Complete
Customer Support
12.2017 - 08.2018
Job overview
- Provided excellent customer service by efficiently resolving issues and responding to inquiries related to ELD Software and Hardware
- Listened to customers' questions and concerns to provide answers or responses.
- Kept high average of performance evaluations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Rogers Communications
Multiple Roles
08.2007 - 11.2017
Job overview
- Resolved complex customer issues in a timely manner while maintaining positive relationships with clients
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Utilized problem-solving skills when dealing with difficult customers
- Communicated effectively with stakeholders at all levels of an organization
- Updated client information, contract changes and product prices in company databases
- Maintained accurate records of all client interactions in CRM system
- Manage inbound case volume from customers
- Review technical diagnostics to determine fault in application and hardware
- Identify and report any new or potential reoccurring issues
- Communicate technical information effectively to customers
- Work as an active team member to resolve escalated situations with customers
- Interpret diagnostic information to determine customers actions
Education
Conestoga College Institute of Technology And Advanced LearningKitchener, ON
Some College (No Degree) from Adul Education
University Overview
- Continuing education in Adult Education
Skill SoftKitchener, ON
Some College (No Degree) from Business Analysis And Process Management
University Overview
- Professional development completed in Business Analysis and Process Managment
Sir John A. Macdonald Secondary SchoolWaterloo, ON
High School Diploma
02.2005
University Overview
Skills
- How to Design and Deliver Training Programs - LinkedIn
- Technical Writing: Quick Start Guides - LinkedIn
- Phone-Based Customer Service - LinkedIn
- Using Questions to Foster Critical Thinking and Curiosity -
- Customer Service: Knowledge Management - LinkedIn
- Senior Leadership Support
- Call Center Operations
- Conflict Resolution
- Team Development
- Calm and Professional Under Pressure
- Staff Training
Accomplishments
Accomplishments
- Collaborated with team of 10 in the development of ELD Product roll out in Canada.
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members in a hybrid work setting
- Won 'People' Award as part of Fleet Completes Year end peer recognized awards. Recognizing an employee who goes above and beyond to foster a positive work culture.
Timeline
Sr. Manager Of Customer Support
RAM Tracking
03.2022 - Current
Account Executive
Fleet Complete
08.2021 - 03.2022
Employee Enablement Training Specialist
Fleet Complete
11.2019 - 08.2021
Enterprise Relationship Management Specialist
Fleet Complete
08.2018 - 11.2019
Customer Support
BigRoad - A Fleet Complete
12.2017 - 08.2018
Multiple Roles
Rogers Communications
08.2007 - 11.2017
Conestoga College Institute of Technology And Advanced Learning
Some College (No Degree) from Adul Education
Skill Soft
Some College (No Degree) from Business Analysis And Process Management
Sir John A. Macdonald Secondary School
High School Diploma
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