Brittany Wagemann
Thorold,ON
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
18
18
years of professional experience
Work History
Personal Assistant
Annie Claus (Progressive Mechanical)
03.2020 - 04.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Displayed absolute discretion at handling confidential information.
- handled the daily household duties such as groceries, laundry, maintenance inside & out
- Liason to other businesses such as auto mechanic, plumbing etc.
Customer Service Cashier
Giant Tiger
02.2018 - 05.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Bartender/Server Shift Leader
Brooklyns Restaurant
08.2014 - 11.2017
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Peer Leader
Niagara Region Public Health
09.2005 - 08.2006
- designed tobacco health risk programs for students ranging from jk-university
- Helped students develop organizational, time management and study skills.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Provided resources to support students in achieving career goals.
- Lead presentations about tobacco industry manipulation in an effort to spread knowledge about smoking and the impact on our health
Education
Associate of Science - Sociology
Niagara College
Welland, ON2015
High School Diploma -
Dennis Morris
St. Catharines, ON06.2005
Skills
- Time Management
- Business Correspondence
- Supply Procurement
- Proper Phone Etiquette
- Stock Maintenance
- Customer Service
- Multitasking and Organization
- Cash Management
Languages
English
Native or Bilingual
Timeline
Personal Assistant
Annie Claus (Progressive Mechanical)
03.2020 - 04.2023
Customer Service Cashier
Giant Tiger
02.2018 - 05.2019
Bartender/Server Shift Leader
Brooklyns Restaurant
08.2014 - 11.2017
Peer Leader
Niagara Region Public Health
09.2005 - 08.2006
Associate of Science - Sociology
Niagara College
High School Diploma -
Dennis Morris
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