Brittany Truelove
Kanata,Ontario (ON)
Summary
Dynamic support staff member with a proven track record at the Lotus Centre for Special Music Education. Recognized for exceptional communication and active listening skills, I creatively organized engaging activities while ensuring client satisfaction. Dependable and detail-oriented, I effectively managed schedules and documentation, enhancing overall operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Staff Member
Lotus Centre for Special Music Education
01.2025 - Current
- Attended training sessions to stay updated on procedures and services.
- Communicated with clients on behalf of staff to relay messages and information.
- Followed up with customers to verify satisfaction and address outstanding concerns.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported and supervised students during camp.
- Organized and planned with team for day ahead.
- Used common resources throughout centre.
- Kept centre and rooms tidy during and post programs and camp days.
Care Giver/Child Caregiver
Family Friends And Neighbours
01.2016 - Current
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Liaised with parents and guardians to discuss child progress.
- Monitored children's activities to verify safety and wellbeing.
- Assisted with children to and from bus stop.
Team Lead
The Body Shop
10.2023 - 12.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Signed customers up to the rewards program
- Cash balanced tills to $300 at the start of and end of day.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Resident Engagement Assistant
Red Oak Retirement Residence
09.2022 - 10.2023
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Documented preferences and helped develop relevant activities.
- Creatively created over 30 activity and over 20 movie posters per month.
- Set up, ran and took down activities over the weekends on own.
Restaurant Team Member
Tim Hortons
04.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Used proper techniques to prepare food and ingredients.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Recreation and Leisure Volunteer/Server
Carolina Retirement Residence
09.2020 - 01.2021
- Set up, ran and take down varies of activities and kept athletic and games equipment and facilities organized and maintained.
- Ran a movie program for the residence every other Sunday.
- Took and delivered various meals to the residence.
- Various cleaning tasks, such as vacuuming, setting tables, etc.
Cashier
Dollar Tree
04.2019 - 04.2020
- Helped customers complete purchases and locate items.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Added and organized shelves near cash and surrounding areas of the store.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
Server
Rosy's Corner
09.2018 - 04.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies in fridges.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Washed dishes daily during low times.
Children's Party Host
Kids Kingdom
11.2014 - 11.2015
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to correct areas for eating, play area, and other services.
- Supervised the inflatable obstacle course for children’s safety.
- Given out tokens for the arcade games.
- Exchanged tickets for prizes.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Cleaned and sanitized commonly touched areas within the play area.
Activity Aide, Co-op Student
Empress Kanata Retirement Residence
09.2012 - 01.2013
- Engaged residents through events, small groups, and personal attention.
- Maintained clean work areas, washing supplies and wiping surfaces thoroughly.
- Adjusted daily signage of daily activities.
- Set up, ran and took down 5 to 6 activities daily.
Education
Recreation And Leisure Services
Algonquin College
Ottawa, ON01-2025
Event Management
Algonquin College
Ottawa01-2018
Travel And Tourism
Algonquin College
Ottawa01-2016
Skills
- Microsoft office user
- Calendar management
- Report generation
- Documentation
- Opening and closing procedures
- Active listener
- Attention to detail orientated
- Creative and resourceful
- Empathic
- Dependable
- Punctual
- Flexible
Certification
- St. John’s First Aid and CPR/AED Level C
- Accessibility for Ontarians with Disabilities Act (AODA) Certificate
- WHMIS
- OWHSA
- Fundamental Movement Skills
- HIGH FIVE: Principles of Healthy Child Development
- St. John’s Standard Basic Mental Health First Aid
- Workers Health and Safety Awareness in 4 Steps
- Travel Industry Council of Ontario (TICO)
Timeline
Support Staff Member
Lotus Centre for Special Music Education
01.2025 - Current
Team Lead
The Body Shop
10.2023 - 12.2024
Resident Engagement Assistant
Red Oak Retirement Residence
09.2022 - 10.2023
Restaurant Team Member
Tim Hortons
04.2021 - 07.2022
Recreation and Leisure Volunteer/Server
Carolina Retirement Residence
09.2020 - 01.2021
Cashier
Dollar Tree
04.2019 - 04.2020
Server
Rosy's Corner
09.2018 - 04.2020
Care Giver/Child Caregiver
Family Friends And Neighbours
01.2016 - Current
Children's Party Host
Kids Kingdom
11.2014 - 11.2015
Activity Aide, Co-op Student
Empress Kanata Retirement Residence
09.2012 - 01.2013
Recreation And Leisure Services
Algonquin College
Event Management
Algonquin College
Travel And Tourism
Algonquin College
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