Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Terry

Santa Ana

Summary

Dynamic and results-driven professional with extensive experience at Loves Travel Stop, excelling in team leadership and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and training initiatives. Committed to fostering a positive work environment while driving operational efficiency and maintaining high standards of service.

Overview

9
9
years of professional experience

Work History

Shift Leader

Loves Travel Stop
05.2022 - 06.2025
  • Trained new employees and delegated daily tasks to enhance operational efficiency.
  • Maintained clean, safe work environment while enforcing safety guidelines and protocols.
  • Accurately processed cash and credit card transactions using POS software.
  • Oversaw daily cash handling procedures, ensuring precise record-keeping and minimizing discrepancies.
  • Resolved customer complaints by providing effective solutions to enhance satisfaction.
  • Collaborated with shift leaders to uphold consistent standards across all shifts.

Team Trainer

Loves Travel Stop
02.2022 - 05.2022
  • Demonstrated strong professionalism and commitment by leading team effectively.
  • Conducted training for employees on customer service, food safety, and performance expectations.
  • Established a high-performance culture by providing efficient service examples.
  • Implemented cross-training initiatives to boost agility and responsiveness within the team.
  • Delivered performance feedback to management regarding employee development needs.
  • Enhanced team effectiveness through consistent evaluations and targeted coaching sessions.
  • Educated new hires on standard operating procedures across various functions.

Cashier

Loves Travel Stop
01.2022 - 02.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Administrative Assistant

Neurofeedback Center of Las Vegas
10.2016 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.

Education

Santa Ana High School
Santa Ana, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem solving
  • Customer service

Timeline

Shift Leader

Loves Travel Stop
05.2022 - 06.2025

Team Trainer

Loves Travel Stop
02.2022 - 05.2022

Cashier

Loves Travel Stop
01.2022 - 02.2022

Administrative Assistant

Neurofeedback Center of Las Vegas
10.2016 - 04.2019

Santa Ana High School

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Brittany Terry