Brittany Sullivan
San Bernardino County
Summary
Customer support professional with over five years of experience in high-volume environments. Experienced in handling billing, payment, and account issues. Expert in case documentation and customer communication, consistently achieving high standards of quality and productivity. Strong organizational skills complemented by effective troubleshooting abilities. Adaptable to both independent and collaborative work settings, with a focus on mastering new systems and processes..
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
05.2022 - Current
- Resolved up to 60+ customer inquiries daily, maintaining a 95% customer satisfaction rating.
- Achieved first-call resolution rate of over 90%, ranking in the top 10% of team members for performance.
- Upsold services and added features, contributing to a 15% in monthly customer retention.
Picker/Packer
FedEx
Bloomington
01.2021 - 02.2021
- Accurately sorted, packed, and labeled an average of 150+ packages per shift in a high-speed distribution environment.
- Maintained a 100% accuracy rate in package handling, contributing to on-time deliveries and minimal customer complaints.
Picker/Packer
Radial
Rialto
10.2020 - 01.2021
- Processed and fulfilled up to 200 customer orders per shift using handheld scanners and inventory management systems.
- Maintained order accuracy rate of 98%, helping reduce returns and customer dissatisfaction.
Team Member
McDonald's
Victorville
02.2020 - 06.2020
- Managed multiple customer-facing interactions in a high-volume environment.
- Maintained accurate cash handling and register balancing throughout each shift.
Customer Service Assistant
Island Side Trucking, Dispatch
Victorville
09.2018 - 01.2020
- Scheduled and coordinated 50+ dispatches weekly, improving operational efficiency and customer response time.
- Acted as a liaison between drivers, customers, and accounting teams to resolve payment disputes and discrepancies.
Education
A.A. - Business Administration
Los Angeles Southwest College
Los Angeles, CA10.2027
High School Diploma -
Oak Hills High School
Hesperia, CA01.2020
Medical Assistant Certificate -
San Joaquin Valley College
Hesperia, CA01.2020
Skills
- CRM platforms (Salesforce, CCKM)
- Microsoft Office Suite (Excel, Word)
- Written and verbal communication
- Detail orientation
- Regulatory compliance
- Conflict resolution
Websites
Certification
- Certified EKG/Monitor Technician, Cal Med Training Center, 2021
- Certified BLS/CPR, Cal Med Training Center, 2021
Timeline
Customer Service Representative
AT&T
05.2022 - Current
Picker/Packer
FedEx
01.2021 - 02.2021
Picker/Packer
Radial
10.2020 - 01.2021
Team Member
McDonald's
02.2020 - 06.2020
Customer Service Assistant
Island Side Trucking, Dispatch
09.2018 - 01.2020
A.A. - Business Administration
Los Angeles Southwest College
High School Diploma -
Oak Hills High School
Medical Assistant Certificate -
San Joaquin Valley College