Brittany Stauffer

• Inbound and outbound calls to 100 plus leads per week to set appointments for virtual meetings.
• Client consultations and policy recommendations to members of unions and working families that request insurance.
• Service and sell, life and health benefit solutions - including new and existing policyholders.
• Demonstrate and to continue to develop expertise in understanding Client needs in life, critical illness, disability, life and group benefits.
• Meet and exceed weekly sales targets.
• Complete necessary compliance documentation and reports.
• Prepared and reviewed Insurance applications and policy documents.
• Handle sensitive issues to ensure customer satisfaction and maintain confidentiality of private personal information.

· Gained hands-on experience in understanding client needs and matching them with appropriate insurance solutions.

• Responsible for handling the needs of the resident with activities of daily living including bathing, dressing, toiling, and feeding
• Adhere to plan of care as determined by supervisor
• To assist with ambulation, mobilization, transferring and adaptive aids
• Observing residents for any changes and reporting immediately to the Registered Staff.
• Experience working with a variety of residents with multiple health issues including dementia and alzheimer’s.
• Respond to any resident in need regarding call bell, telephone ringing and assisting any employee in need of help
• Assessing behaviours and activities of daily living and report in charting, or in oral and/or written form at designated times
• Provide cognitive, social, emotional and psychological support to the resident
• Maintain resident information confidentiality
• Assist in maintaining a safe and clean environment using proper infection control techniques.
• Uphold and promote the organizations values and philosophy
• Developed trust-based relationships with clients through active listening and empathetic communication skills.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Responsible for handling the needs of the resident with activities of daily living including bathing, dressing, toiling, and feeding
• Adhere to plan of care as determined by supervisor
• To assist with ambulation, mobilization, transferring and adaptive aids
• Observing residents for any changes and reporting immediately to the Registered Staff.
• Experience working with a variety of residents with multiple health issues including dementia and alzheimer’s.
• Respond to any resident in need regarding call bell, telephone ringing and assisting any employee in need of help
• Assessing behavior's and activities of daily living and report in charting, or in oral and/or written form at designated times
• Provide cognitive, social, emotional and psychological support to the resident
• Maintain resident information confidentiality
• Assist in maintaining a safe and clean environment using proper infection control techniques.
• Uphold and promote the organizations values and philosophy

• Handled high volume of telephone inquiries within established productivity goals
• Researched and resolves inquiries within specified turnaround times regarding health and dental policy inquires
• Handled sensitive issues in order to ensure customer satisfaction
• Provided detailed oral and written communication to line areas regarding inquiry resolutions
• Handled inquiries for corporate accounts
• Provided detailed coverage to clients about their group policy regarding health, dental, long term disability and short term disability coverage
• Effective communication with plan members and plan sponsors in a calm and professional manner

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Assigned to the inbound call centre for Cable Internet and Home Phone divisions
• Responsible for answering calls in timely manner ensuring that accurate information is provided at all times
• Handled billing inquires
• Booked installations and set up accounts
• Consistently met set quality standards of 98% or higher