Brittany Squires
Edmonton,AB
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Assistant Store Leader of Experience
Pet Smart
St. Albert, Alberta
04.2025 - Current
- Assisted customers with product selection based on their individual needs.
- Monitored store operations ensuring compliance with company policies and procedures.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Resolved customer complaints in a professional manner.
- Managed returns and exchanges efficiently while providing excellent customer service.
- Provided guidance and leadership to store team members.
- Evaluated employee performance regularly and provided feedback to enhance productivity levels.
- Resolved conflicts between staff members in an efficient and professional manner.
Corporate Partnerships Coordinator
CAREERS: The Next Generation
Edmonton, AB
11.2024 - 04.2025
- Collaborated with other departments within the company to identify areas where additional resources could be utilized in order to enhance partner relationships.
- Negotiated contracts, terms, and conditions on behalf of the organization.
- Coordinated meetings between senior management and potential partners.
- Prepared financial reports detailing the success of each partnership initiative.
- Represented company professionally when engaging with external and internal stakeholders and constituencies.
- Created and maintained relationships with new and existing corporate partners.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Proofread content for typo-free emails and documentation.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Prepared agendas for board meetings and took minutes during each session.
- Maintained donor contact lists, tracked donations received and sent thank you letters to donors in a timely manner.
Store Manager
Deserres
Edmonton, AB
06.2023 - 04.2024
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Starbucks
Edmonton, AB
01.2022 - 10.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Gamestop
Edmonton, AB
09.2017 - 01.2022
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Receptionist
Summit GMC
Fort McMurray, AB
07.2016 - 08.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Store Manager
Mary Browns
Fort McMurray, AB
06.2010 - 08.2016
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Education
High School Diploma -
Westview
Fort McMurray, AB06.2013
Skills
- Multitasking and Organization
- Payroll Management
- Documentation and Reporting
- Cash Management
- Verbal and Written Communication
- Employee Supervision and Motivation
- Recruiting and Hiring
- Sales Strategies
- Team Building and Leadership
- Policies and Procedures
Timeline
Assistant Store Leader of Experience
Pet Smart
04.2025 - Current
Corporate Partnerships Coordinator
CAREERS: The Next Generation
11.2024 - 04.2025
Store Manager
Deserres
06.2023 - 04.2024
Store Manager
Starbucks
01.2022 - 10.2022
Store Manager
Gamestop
09.2017 - 01.2022
Receptionist
Summit GMC
07.2016 - 08.2017
Store Manager
Mary Browns
06.2010 - 08.2016
High School Diploma -
Westview
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