Brittany SPICER
Embrun,ON
Summary
I am seeking a new opportunity that will challenge me and allow me to build and develop my professional skill set. My objective is to obtain a position that is meaningful and challenging, which will contribute to my daily knowledge and growth. I am an efficient worker with experience providing administrative support, extensive customer service and operational assistance to meet client, staff and management needs. I am a self-motivated worker with excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Russell Equine Veterinary Services
Russell, ON
12.2023 - Current
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Provided assistance with payroll processing when needed.
- Adhered to company policies regarding confidentiality of sensitive information.
- Obtained and processed payments from clients for products and services.
- Analyzed financial activities of department to share budgetary input with managers.
Health Care Aide
Residence St Francois
Ottawa
12.2021 - 12.2023
- Improved patient outlook and daily living through compassionate care
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Observed and reported unusual symptoms and changes to charge nurse
- Assisted residents with bathing and dressing to promote personal hygiene
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals
- Administered medications to patients and performed follow-ups regarding prescriptions and supplements
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Administrator
Innovation, Economic Development Canada
Ottawa
11.2020 - 12.2021
- Worked in collaboration with managerial team in producing productivity ADM reports for various sectors
- Supported staff in completing administrative duties i.e., transmission of reports and or documents, completing and coordinating corporate deadlines
- Scheduled meetings
- Supported managerial team in upholding deadlines, providing clarity on matters
- Correlated staff's leave
- Processing of documents; including processing casual contract forms while implementing bring forwards to follow up on said contracts
- Provided general administrative support to staff members.
- Responded to incoming emails from clients efficiently and in a timely fashion
- Supported staff in manufacturing client files.
Team Lead
Ottawa Goodtime Centre
Ottawa
12.2018 - 10.2020
- Supervised staff members, including providing guidance and assigning tasks
- Identified all issues, providing continuous support to all members according to operating standards
- Processed special orders: including processing payment and implement bring forwards (BFs) to follow up on the status of said orders
- Performed administrative duties such as filing, copying, scanning invoices
- Responded to incoming emails and phone calls from clients
- Answered all questions clients have regarding products and ensure they receive the correct product to suit their needs
- Analyzed and properly processed product returns, assisting staff in product return and assisting clients with finding alternative merchandise to meet their needs
- Implemented new merchandising strategies to boost store revenue
- Resolved client issues by listening to their concerns and solving it to their satisfaction
- Trained new staff, providing guidance and direction
- Provided superior customer service, implementing best operating standards.
Administrative Assistant and Customer Service
Ritchies Feed and Seed
Ottawa, Ontario
05.2015 - 12.2018
- Conferred with manager on departmental policies
- Provided administrative assistance, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Conferred with clients regarding which feed is appropriate to meet the needs of their livestock
- Provided knowledge and particulars regarding the agricultural world to meet client needs and wants
- Processed agricultural work orders
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
College Approved Certificate - Autism Studies
11.2019
High School Diploma -
Ecole Secondaire Catholique Embrun
Embrun, ON05.2010
Skills
- Bilingual
- Ability to work with minimal supervision
- Keen attention to detail
- Excellent problem-solving skills
- Exemplary communication skills
- Excellent organizational skills
- Excellent interpersonal skills
- Extensive customer service knowledge
- Ability to work with sensitive information showcasing empathy and understandment
- Compassionate communication
- Direct Patient Care
Languages
Bilingual (French is my first language)
References
References available upon request
Certification
- Emergency first aid +CPR/AED Level C
Timeline
Receptionist Administrator
Russell Equine Veterinary Services
12.2023 - Current
Health Care Aide
Residence St Francois
12.2021 - 12.2023
Administrator
Innovation, Economic Development Canada
11.2020 - 12.2021
Team Lead
Ottawa Goodtime Centre
12.2018 - 10.2020
Administrative Assistant and Customer Service
Ritchies Feed and Seed
05.2015 - 12.2018
College Approved Certificate - Autism Studies
High School Diploma -
Ecole Secondaire Catholique Embrun
Similar Profiles
Kaylee HaycraftKaylee Haycraft
Vet Tech at Southern Equine Veterinary ServicesVet Tech at Southern Equine Veterinary Services
Jan StonestreetJan Stonestreet
Equine Hospital Office Manager at Equine Veterinary ServicesEquine Hospital Office Manager at Equine Veterinary Services
Lorie NaglestadLorie Naglestad
Veterinary/Lab Technician/ Assitant Office Manager at Pinnacle Equine Veterinary ServicesVeterinary/Lab Technician/ Assitant Office Manager at Pinnacle Equine Veterinary Services
Cody LalondeCody Lalonde
Awning, Railing and Decking Installer at Lalonde AwningsAwning, Railing and Decking Installer at Lalonde Awnings
Chloe PichéChloe Piché
Organizer Volunteer at Centre D'aide Communautaire EmbrunOrganizer Volunteer at Centre D'aide Communautaire Embrun