Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Southgate

Port Lambton,ONTARIO

Summary

Organized, dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational aptitude.


Objective is to seek, and maintain a full-time position which offers professional challenges utilizing interpersonal skills, leadership ability, and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Server (SmartServe Certified)

Quo Vadis Pizzeria
07.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Consultant

Sweet Tree Cafe
09.2022 - 12.2022
  • Worked with cafe owners to develop their menu, also provided education & on-boarding/training of all staff in: sales, customer service, and beverage crafting.
  • Analyzed problematic areas to provide recommendations, and solutions.
  • Evaluated customer needs and feedback to drive product, and service improvements.

Barista

Starbucks
07.2021 - 07.2023
  • Made, and served brand-specific cafe beverages with focus on speed, quality, and consistency.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment at multiple high-volume cafes.
  • Controlled line and crowd with quick, efficient service.

Educational Assistant

Ska Na Family Learning Centre
08.2023 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Healthcare Worker

Melody House Group Homes Inc.
10.2011 - 07.2019
  • Provided ADL (Activities of Daily Living) training for male residents of facility (9 beds total). Clients were all learning to live independently while managing mental health diagnoses existing concurrently with addictions issues.
  • Supported clients, and family members, actively listening to concerns, and offering compassionate care.
  • Completed necessary reports, and documentation on time, and to specifications.
  • Coordinated with other healthcare professionals to provide clients with comprehensive care.
  • Scheduled clients for appointments, and maintained master calendar.
  • Partnered with healthcare teams to address care plan management, development and implementation.

Youth Care Counsellor

Young Bears' Lodge
09.2014 - 12.2015
  • Taught at-risk youth life skills at a substance abuse treatment centre for First Nations youth (ages 13-18). YBL is a voluntary 16-week program. Programming included a variety of culturally-centered activities, including the chance to attend ceremonies, community gatherings, etc. Staff accompanied clients on all outings.
  • Counsellors developed daily lesson plans, collected resources, and arranged guest-speakers to host workshops at the facility. Workers taught relapse prevention skills, and connected youth with additional professional support services.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly, and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Residential Care Aide

North Shore Disability Resource Centre
06.2013 - 08.2018
  • Completed activities of daily living for clients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Attended to housekeeping, keeping spaces fresh and clean for client health and satisfaction.
  • Documented patient information and care activities in electronic health record (Sharevision software).
  • Worked effectively in single-staffed residences with minimal oversight.

Education

Diploma - Health Care Aide

Gateway College
Vancouver, BC
05.2022

Humanities, Social Sciences

Capilano University
North Vancouver, BC

Continuing Education
Various Professional Development Opportunities

Skills

  • CPI Nonviolent Crisis Intervention Training
  • St John’s Ambulance: Working Alone Safely in BC
  • Participated in 3-day Indigenous Youth in Action Leadership program (NEXT UP BC) in 2018
  • Types confidently 80 WPM Strong computer skills (all operating systems), including familiarity with Office suite (et al)
  • G class passenger vehicle licence with a reliable vehicle

Timeline

Educational Assistant

Ska Na Family Learning Centre
08.2023 - Current

Server (SmartServe Certified)

Quo Vadis Pizzeria
07.2023 - Current

Consultant

Sweet Tree Cafe
09.2022 - 12.2022

Barista

Starbucks
07.2021 - 07.2023

Youth Care Counsellor

Young Bears' Lodge
09.2014 - 12.2015

Residential Care Aide

North Shore Disability Resource Centre
06.2013 - 08.2018

Healthcare Worker

Melody House Group Homes Inc.
10.2011 - 07.2019

Diploma - Health Care Aide

Gateway College

Humanities, Social Sciences

Capilano University

Continuing Education

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Brittany Southgate