Brittany Smith
Kanata
Summary
Having a strong love for learning, I recently graduated from Algonquin College with a Business Management and Entrepreneurship degree. I enjoy learning new things, and although I work well in a team, I thrive when working independently. I have worked in a variety of different environments and have gained useful skills in doing so, particularly problem-solving, research skills, and managing projects. Being someone who identifies with both invisible and visible disabilities, I do find that self-identifying is important when applying for potential careers. I love creating and have recently started my own small business using various social media as my main platform. Along with managing a small business, I am also a School bus driver and a stay-at-home mother of two. I would love to start another adventure to gain more knowledge and possibly find a rewarding career opportunity.
Overview
5
5
years of professional experience
1
1
Certification
Work History
School Bus Driver
Voyago
09.2024 - Current
- Completing pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Providing a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Maintaining bus cleanliness with regular sanitizing and disinfecting.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complying with all relevant local regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Adapting quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reporting vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborating with school administrators to address any behavioral issues arising during transportation effectively.
Owner, Manager
Capital Crystals
01.2023 - 08.2023
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Credit Card Customer Service
TD Bank Canada
06.2020 - 08.2022
- Ensuring that policies and procedures were reviewed and up to date while achieving excellent compliance with policies and procedures
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Achieving a consistent 100% on customer satisfaction surveys
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
Education
Diploma - Business Management and Entrepreneurship
Algonquin College
Ottawa, Ontario12.2022
Certificate - Recreation and Leisure Services
Algonquin College
Ottawa, Ontario06.2009
Skills
- Customer service expertise
- Effective conflict resolution
- Creative solution development
- Administrative support tasks
- Effective project scheduling
- Organizing successful events
- Inventory management
- Financial planning
- Experience with Square payment systems
- Microsoft Office proficiency
- Detail-oriented data processing
- Recording
- Strong communication skills
- Task management
- Problem-solving skills
- Innovative thinking
- Collaborative team member
- Self-motivated individual
- Detail-oriented
Certification
- Class B license
- CPR First Aid
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Elementary
Interests
- Crafting and DIY Projects
- Drawing and Painting
- Outdoor Recreation
- Gardening
- Hiking
- Volunteer Work
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Road Trips
- Knitting and Crocheting
- Avid Reader
- I like working with my hands and fixing things
Timeline
School Bus Driver
Voyago
09.2024 - Current
Owner, Manager
Capital Crystals
01.2023 - 08.2023
Credit Card Customer Service
TD Bank Canada
06.2020 - 08.2022
Diploma - Business Management and Entrepreneurship
Algonquin College
Certificate - Recreation and Leisure Services
Algonquin College
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