Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brittany Smith

Summary

Experienced coordinator with a strong focus on team collaboration and achieving results. Exceptional skills in coordination, communication, and problem-solving. Renowned for adaptability to changing needs and unwavering reliability in delivering outcomes. Prepared to make a significant impact in a dynamic environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Autism Services Coordinator

Centene/Health Net Federal Services
06.2022 - 10.2024
  • Processing medical documentation for compliance, based on individual circumstance of each Beneficiary in adherence to contract requirements and program standards
  • Determine program eligibility based on beneficiary review and contract requirements
  • Review beneficiaries' profile for needed requirements to meet contract standards, and determine needs/next steps based on review
  • Conducts outreach to beneficiaries and providers to review medical documentation, program requirements and contract standards
  • Completes medical documentation and case summaries based on information received and communication with the beneficiaries and involved providers
  • Provide case coordination of services for beneficiaries with autism seeking access to the TRICARE Comprehensive Autism Care Demonstration (CACD) within contract standards
  • Coordinates with referring providers, families of children with autism, and authorized Applied Behavior Analysis (ABA) providers to obtain the appropriate documentation to establish eligibility for ongoing participation in the CACD
  • Prepares documents for clinical review to ensure all program requirements are met
  • Assists in directing the beneficiary to the appropriate providers within the MTF and HNFS provider network
  • Assist in training Autism Care Demonstration team members in regards to contract standards, program requirements, and work flow protocols
  • Member of the Diversity, Ethics, and Inclusion committee and Employee Inclusion Groups
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.

Scheduling Coordinator

Kadiant
08.2021 - 06.2022
  • Prepare and enter client and team member schedules into data base based on provided availability, requested hours, and authorized service hours
  • Confirm and enter new hire availability into data base after one of new hire training
  • Utilized advanced software tools like Outlook and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Collaborate with Senior Schedulers to ensure maximum utilization of client accepted hours is achieved
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Maintain timely documentation of client/team member communications, specific to scheduling requests
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicate with each new hire: new case assignments post-training, and effective start dates on assigned cases
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Manage day-to-day appointment fulfillment by coordinating team member substitutions and makeup sessions, as needed
  • Communicate substitution plans and/or schedule adjustments to clients and team members, including day-to-day adjustments and advanced planned adjustments
  • Proactively plan for and communicate scheduled client absences by cancelling appointments in database, identifying opportunities for team member re-schedule, and maintenance of team member hours
  • Provide ample notice of appointment changes to the extent feasible, based on time of client or team member notification
  • Identify and communicate appointment makeup options to clients, based on team member availability
  • Manage and maintain documentation, as applicable to Kadiant systems
  • Coordinate makeup appointments and provide confirmation with client and team member
  • Perform general office and administrative tasks, as assigned
  • Consistently demonstrate a high-level of integrity, responsibility, accountability, teamwork, and ethics
  • Represent self and company client and colleagues, both professionally and ethically
  • Follow all Company policies and procedures as outlined in the Team Member Handbook and other documents, and serve as a model for others to follow such policies and procedures, and other duties as requested and assigned
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.
  • Collaborated with other schedulers across different departments to share best practices for efficient coordination methods throughout the organization.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.

Center Coordinator

Kadiant
03.2020 - 08.2021
  • Open and/or close the center daily
  • Close communication with clients, families, supervisors, team member, and other departments
  • Designate daily substitutions needed for a) tutor absence; b) lunch substitutions; c) clinic substitutions; d) school clients whose normal staff is absent (both center-based clients and home-based clients) on Hotline Log
  • Post all staff substitutions on staff breaks
  • Assign Center Assistant tasks
  • Assign staff support tasks
  • Complete morning/afternoon check for questions across each intervention room
  • Complete morning/afternoon physical room checks including cleaning standards in like with COVID-19 protocol
  • Ensure that each client is signed into the Client Binder as well as the clipboard
  • Complete lunch check and update in Hotline Log
  • Monitor all incoming and outgoing staff, clients, families, and vendors
  • Complete badge checks
  • Complete dress code checks
  • Monitor Behavior technicians breaks for length and professionalism
  • Monitor client bathroom trips
  • Monitor Emergency Sign-In and conduct drills
  • Organize coordinator files
  • Track and monitor center employee tardies and absences via the Hotline Log
  • Participate in Site Assistant Meetings
  • Purchasing of general materials/supplies needed for center
  • Oversee and conduct COVID-19 Heath Checks for anyone entering the center
  • Communicate COVID-19 concerns and information with other company departments, site Safety
  • Complete any other center tasks as designated by the Center Director, Clinical Director, or Executive Director
  • Member of the Diversity, Ethics, and Inclusion committee
  • Enhanced program efficiency by streamlining administrative processes and implementing new organizational systems.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews
  • Entered data, generated reports, and produced tracking documents.
  • Collaborated with team members to develop innovative program offerings, attracting a diverse range of participants.
  • Provided support to staff members through training and guidance on center policies, procedures, and best practices.
  • Coordinated with external vendors to secure necessary resources for events, ensuring timely delivery and cost-effective solutions.
  • Evaluated program effectiveness using feedback from participants and staff members, making improvements as needed to better serve the community.
  • Gathered and organized materials to support operations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Organized spaces and materials for internal and client-focused meetings.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Established policies and procedures for the center, creating a consistent framework for staff members to follow.
  • Handled complex scheduling tasks for multiple rooms within the facility while minimizing conflicts or double bookings.
  • Monitored facility maintenance needs, scheduling repairs as needed to maintain a safe and welcoming environment for participants.
  • Managed event logistics, ensuring smooth operations and successful outcomes for all center activities.
  • Ensured compliance with local regulations and requirements pertaining to licensing or permits related to facility use or programming.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.

Administration Assistant I/Authorizations Management Specialists

Capital Autism Services
01.2019 - 03.2020
  • Assisting Operations Manager in the intake of new clients (parent phone calls, sending out and receiving intake packets, communication with families and teams)
  • Contacting insurance companies to do benefits and eligibility checks
  • Emailing and faxing authorizations requests and other required documents
  • Making real time updates to Central Reach appointments
  • Communication with team members regarding client schedules and files
  • Material development and distribution
  • Answering, screening, and directing phone calls on a multi line phone system
  • Manages and maintains critical timelines, client records, client incident reports and other reports to ensure compliance with regulatory and company standards
  • Ensure office workflow and information management processes meet or exceed HIPAA compliance and company standards
  • Develops and maintains key critical measures and data management systems (reports, spreadsheets and databases) for clients, direct care staff and management
  • Manages high volumes of email and other data, ensuring accurate and timely responses and data entry/reporting
  • Proactively identifies opportunities to create and implement efficiencies across office functions to best support the needs of our clients, direct care staff and the management team
  • Assists with special projects, presentations, meetings and material preparation
  • Facilitates and fosters interdepartmental collaboration, communication and information flow
  • Promptly and professionally greet internal and external clients/visitors; answers, screens and directs calls to the appropriate party, etc
  • Behavior Technician Liaison
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Executed record filing system to improve document organization and management.
  • Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
  • Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Established administrative work procedures to track staff's daily tasks.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed research to collect and record industry data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.

Clinic Services Coordinator

Capital Autism Services
04.2015 - 01.2019
  • Assisting with training Tutor and RBT staff to competency
  • Conduct facility and program specific training to all clinic staff
  • Work in the 1:1 setting
  • Assisting with intake of new clients to the C.A.S
  • And the clinic Clinic facility
  • Scheduling/hours management for clients
  • Communication with families regarding schedule change
  • Ensure confidentiality of client information and data
  • Maintain facility and materials
  • Communication with educational staff regarding facility and use
  • Maintenance of issues and concerns of/or regarding staff, clients, and/or families
  • Responsible for maintaining client, staff and facility safety
  • Active member of the safety committee, ensuring that all items discussed are implemented and maintained to ensure personnel and facility safety
  • Document and conduct all emergency drills at planned intervals
  • Conduct random safety checks to ensure ongoing safety of clients and staff
  • Responsible for the management and documentation for client medication administration
  • Ensure Accreditation standards and C.A.S
  • Policies and procedures are implemented and maintained as required
  • Conduct internal compliance checks on scheduled and random intervals to ensure continued compliance and audit readiness
  • Ensure compliance with accreditation/regulatory standards
  • Management and oversight of daily clinic operation
  • Close communication with Building Management regarding suite needs and building information
  • Schedule lunches, breaks and substitute staff
  • Staff oversight to ensure job duties are completed as scheduled
  • Conduct facility, policy, and program specific training (as well as reviewing all relevant P&P) to all clinic staff as needed/assigned
  • Reporting of staff/family concerns/issues to Director
  • Maintain daily attendance information/billing information
  • Scheduling and hours management for clients, as well as communication with families regarding schedule changes
  • Reporting of client attendance concerns/issues to Director and Operations Manager
  • Maintain facility logs/supply orders and adhere to budgeted expenses (with Director approval)
  • Ensure program rooms are adequately supplied/prepared/organized and ready for service
  • Staff management and task assignment during client naps
  • Provides supervision, training, motivation, leadership, and support to direct care staff at various levels
  • Other duties as assigned
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored front areas so that questions could be promptly addressed.
  • Interceded between employees during arguments and diffused tense situations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
  • Managed vendor relationships to secure best quality of services and products for organizational needs.
  • Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
  • Worked effectively in fast-paced environments.

Skills

  • Multiline phone system
  • Customer service
  • Data entry
  • Relationship building
  • Discretion and confidentiality
  • Schedule coordination
  • Document management
  • Process improvement
  • Regulatory compliance
  • Staff supervision
  • Patient scheduling
  • Adaptability and flexibility

Certification

  • Registered Behavior Technician, 10/01/14, 02/01/22
  • American Red Cross First Aid/CPR/AED Instructor, 05/01/16, 12/31/20

Timeline

Autism Services Coordinator

Centene/Health Net Federal Services
06.2022 - 10.2024

Scheduling Coordinator

Kadiant
08.2021 - 06.2022

Center Coordinator

Kadiant
03.2020 - 08.2021

Administration Assistant I/Authorizations Management Specialists

Capital Autism Services
01.2019 - 03.2020

Clinic Services Coordinator

Capital Autism Services
04.2015 - 01.2019
  • Registered Behavior Technician, 10/01/14, 02/01/22
  • American Red Cross First Aid/CPR/AED Instructor, 05/01/16, 12/31/20

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