Brittany Russell
Williams Lake,BC
Summary
Dynamic Operations Manager with a proven track record at Save-On-Foods, excelling in team leadership and inventory management. Enhanced employee accountability and customer satisfaction through effective training and conflict resolution. Successfully managed budgets and supply chains, ensuring timely delivery and optimal stock levels while fostering strong vendor relationships.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Operations Manager
Save-On-Foods
07.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Department Manager
Save-On-Foods
01.2017 - 07.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Deli Clerk
Save-On-Foods
09.2005 - 01.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Equine Handler
Private Practice
06.2016 - 11.2016
- Promoted an ethical approach to horse care and handling within the stable, modeling respect for animals while upholding industry standards in all aspects of daily operations.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Enhanced the success of therapy sessions by customizing treatment plans based on individual client needs and goals.
- Provided key emotional support to special needs youth.
- Implemented behavior modification strategies to address challenging behaviors exhibited by young clients.
Education
No Degree - Human Services
Thompson Rivers University
06-2016
Bachelor of Arts - Psychology
Thompson Rivers University
06-2012
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Interpersonal communication
Accomplishments
- Promoted to Supervisor after 2 years with the company as a department manager.
- Promoted to Operations Manager after 4 years with the company as a Supervisor.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Interests
- Enjoy participating in softball and soccer for overall physical and mental well-being
- Avid Reader
- Horseback Riding
- Gardening
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Fundraising Events
- Animal Care
Timeline
Operations Manager
Save-On-Foods
07.2019 - Current
Department Manager
Save-On-Foods
01.2017 - 07.2019
Equine Handler
Private Practice
06.2016 - 11.2016
Deli Clerk
Save-On-Foods
09.2005 - 01.2017
No Degree - Human Services
Thompson Rivers University
Bachelor of Arts - Psychology
Thompson Rivers University
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