Brittany Robinson
Sacramento
Summary
Dynamic Property Manager with over 25 years of experience in property management. Skilled in utilizing property management software, overseeing maintenance operations, and fostering positive tenant relationships. Dedicated to enhancing tenant satisfaction and optimizing operational efficiency.
Overview
26
26
years of professional experience
Work History
Property Manger
Sequoia Equities
Walnut Creek
08.2011 - Current
- Managed daily operations of residential properties ensuring tenant satisfaction.
- Streamlined maintenance request processes and coordinated repairs with vendors and contractors to enhance response times.
- Developed and maintained positive relationships with tenants and community stakeholders.
- Oversaw lease agreements, renewals, and tenant move-in/move-out processes efficiently.
- Provided training and guidance to junior staff on property management best practices.
- Utilized property management software for tracking maintenance, leases, and finances accurately.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Provided insights to owners on property improvements and investment opportunities to drive value growth.
- Exercised direct supervision over property staff.
- Built relationships with service vendors and submitted associated billing statements.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Prepared detailed budgets and financial reports for properties.
Property Manager
JMK Investments
Citrus Heights
01.2000 - 06.2011
- Developed targeted marketing strategies that increased tenant inquiries and reduced vacancy rates.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Oversaw lease agreements and ensured compliance with regulations.
- Managed tenant relations and addressed property concerns promptly.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Resolved resident complaints and expedited maintenance requests to enhance tenant satisfaction and retention.
- Coordinated maintenance requests and scheduled timely repairs to minimize tenant disruption.
- Conducted property inspections to identify maintenance needs proactively.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Processed tenant paperwork efficiently to ensure timely approvals.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Met with prospective tenants to show property and assess applications or sign leases.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Processed evictions in accordance with state laws and procedures.
- Trained and supervised on-site staff to enhance service quality.
- Exercised direct supervision over property staff.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Some College (No Degree) - General Studies
Sacramento State University
SacramentoSkills
- Property management software
- Vendor management
- Financial reporting
- Customer relationship management
- Conflict resolution
- Team leadership
- Budget planning
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Occupancy management
- Customer service-focused
- Project coordination
- Strong organizational skills
Accomplishments
- Elevate Manger of the Year Recipient
- Elite 1% J Turner Research Recognition
Timeline
Property Manger
Sequoia Equities
08.2011 - Current
Property Manager
JMK Investments
01.2000 - 06.2011
Some College (No Degree) - General Studies
Sacramento State University