Brittany Robinson
Summary
I am a consistent, hardworking, highly motivated person. I enjoy working with the public. I feel that I am friendly, outgoing and dependable person. I am looking to improve and advance in my position in the work force, expand my knowledge and skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development Call Center Representative
The Honda Way
Abbotsford, Canada
12.2017 - 03.2024
- Manage a high volume of inbound calls in a timely manner
- Contacting customers for service, outstanding recalls and repairs
- Identifying customers’ service requirements based on the manufacturers’ maintenance schedule and customer concerns
- Building sustainable relationships and engage customers by going the extra mile
- Providing solutions and alternatives to surpass customer expectations
Crew Member
Pizza Pizza
Chilliwack, Canada
06.2021 - 07.2022
- Front Customer Service – taking orders, preparing fridge items in bags, serving slices
- Clean up of Front and Back end of Restaurant
- Make Line – customize and making of pizza’s, docking dough, cutting pizza’s
- Preparation sometimes of fresh dough made daily by hand and cut for weight measurement
- Making Wide Variety of Fried Items
Customer Service Representative
J’s Pizza
Chilliwack, Canada
07.2017 - 05.2018
- Taking orders and payments
- Make line-customize and making pizzas, cutting pizzas
- Clean up of restaurant front and back
Business Development Call Center Representative
Chilliwack Ford
Chilliwack, Canada
05.2016 - 10.2017
- Manage a high volume of inbound calls in a timely manner
- Contacting customers for service, outstanding recalls and repairs
- Customer service follow ups
- Writing Ro’s for Pre-Safety Inspections on new vehicles
Business Development Call Center Representative
Abbotsford Chrysler
Abbotsford, Canada
09.2015 - 05.2016
- Manage a high volume of inbound calls in a timely manner
- Contacting customers for service, outstanding recalls and repairs
- Identifying customers’ service requirements based on the manufacturers’ maintenance schedule and customer concerns
- Building sustainable relationships and engage customers by going the extra mile
- Providing solutions and alternatives to surpass customer expectations
- Customer satisfaction Inquiry follow ups
Customer Service Representative
Stream Global Services
Chilliwack, Canada
03.2013 - 10.2015
- Manage a high volume of inbound calls in a timely manner
- Back up supervisor
Customer Service Representative
Walmart Supercenter
Chilliwack, Canada
11.2012 - 01.2013
- Seasonal Cashier
Customer Service Representative
Prospera Centre
Chilliwack, Canada
07.2011 - 09.2011
- Processing cash only payments from public for admission
Customer Service Representative
Prospera Centre
Chilliwack, Canada
09.2010 - 03.2011
- Ticket scanner for all different events at the venue
Education
Health Care Assistant Certificate
Sprott Shaw College
06-2025
WHMIS Certification
WHMIS-online
09-2024
Grade 12 Diploma -
Hospitality and Event Planning Certificate -
Food Safe Certificate -
Skills
- Verbal and written communication
- Customer support
- Appointment scheduling
- Training experience
- Call and Cash handling
- System documentation
- Documenting behaviors
- Care plan implementation
- Light housekeeping
- Electronic charting
- Feeding and Bathing assistance
- Positioning patients
- Compassionate caregiver
- Direct patient care
- Dressing assistance
- Trustworthy and Respectful companion
Certification
- Health Care Assistant Certificate
- Grade 12 Diploma
- WHMIS Certification
- Food Safe Certification(expired willing to obtain if required)
- First Aid Level 1 - CPR Certification (expired willing to obtain if required)
- Hospitality and Event Planning Certificate
Timeline
Crew Member
Pizza Pizza
06.2021 - 07.2022
Business Development Call Center Representative
The Honda Way
12.2017 - 03.2024
Customer Service Representative
J’s Pizza
07.2017 - 05.2018
Business Development Call Center Representative
Chilliwack Ford
05.2016 - 10.2017
Business Development Call Center Representative
Abbotsford Chrysler
09.2015 - 05.2016
Customer Service Representative
Stream Global Services
03.2013 - 10.2015
Customer Service Representative
Walmart Supercenter
11.2012 - 01.2013
Customer Service Representative
Prospera Centre
07.2011 - 09.2011
Customer Service Representative
Prospera Centre
09.2010 - 03.2011
Health Care Assistant Certificate
Sprott Shaw College
WHMIS Certification
WHMIS-online
Grade 12 Diploma -
Hospitality and Event Planning Certificate -
Food Safe Certificate -
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