Brittany. Ring
Morinville
Summary
Dynamic leader with a proven track record at Petsmart, adept in enhancing customer relationships and streamlining store operations. Excelled in team management and development, boosting sales through innovative merchandising and rigorous loss prevention strategies. Demonstrates exceptional communication skills and a commitment to health and safety standards, significantly improving team performance and customer satisfaction. Actively hands on throughout the store as well as within the salon answering calls, booking appointments, ensuring customer satisfaction and safety for the pets and people within our care is maintained.
Overview
12
12
years of professional experience
Work History
Assistant Store Leader
Petsmart
09.2022 - Current
- Recruited and hired talented individuals bringing depth and experience to organization.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Merchandise Inventory Leader
Petsmart
07.2021 - 09.2022
- Collaborated with store management to develop promotional strategies that increased customer engagement and purchase frequency.
- Increased sales revenue with strategic merchandise placement and effective visual merchandising techniques.
- Utilized advanced inventory management software tools to monitor stock levels accurately and generate detailed reports for review by upper management.
- Improved merchandise inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Maintained a clean, organized stockroom environment that facilitated easy product retrieval and replenishment efforts.
- Managed a team of associates, delegating tasks and providing guidance to optimize productivity and performance.
Assistant Store Leader
Petsmart
10.2018 - 07.2021
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Supervised payroll corrections for accuracy and duplications.
- Created staff schedules, approved requested time off and updated reports for store as well as salon.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Northtown is the only micro store in our district having minimal associates and no salon leader. I spent many hours in the salon assisting with grooming dogs and cats.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Customer Experience Leader
Petsmart
01.2017 - 10.2018
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Introduced targeted upselling strategies that boosted revenue without compromising customer satisfaction levels.
- Managed multiple projects simultaneously, delivering on-time completions while exceeding client expectations at every turn.
- Spearheaded the adoption of industry best practices for managing complex escalations, leading to swifter problem resolutions and greater client satisfaction scores.
- Oversaw Petcare standards ensuring policies were being maintained.
- In charge of ensuring Petsmart events took place accordingly such as National Adoption Weekend.
Store Manager
Petvalu
07.2013 - 11.2016
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers/franchise buy backs to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Monitored daily cash discrepancies, inventory shrinkage and store ordering.
Education
High School Diploma -
Minto High School
Minto, NB06-2011
Skills
- Customer relationships
- Store operations
- Health and safety captain
- Team hiring
- Team development
- Merchandise display
- Loss prevention procedures
- Scheduling store and salon
- Payroll management store and salon
- Performance reviews
- Strong communication and interpersonal skills
- Supply ordering
Languages
French
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Store Leader
Petsmart
09.2022 - Current
Merchandise Inventory Leader
Petsmart
07.2021 - 09.2022
Assistant Store Leader
Petsmart
10.2018 - 07.2021
Customer Experience Leader
Petsmart
01.2017 - 10.2018
Store Manager
Petvalu
07.2013 - 11.2016
High School Diploma -
Minto High School
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