Brittany Rhyndress
Sooke,BC
Summary
Knowledgeable Executive Administrative Assistant with proven history of supporting high-level executives in fast-paced environments. Managed complex schedules, coordinated travel arrangements, and facilitated effective communication. Demonstrated proficiency in handling confidential information and optimizing office operations.
Overview
10
10
years of professional experience
Work History
Executive Administrative Assistant
Ministry of Government Communications
10.2023 - Current
- Acts as the Executive Coordinator during their absence, overseeing team operations, making key decisions, and ensuring continuity of business functions
- Coordinates the onboarding and offboarding of employees within the division
- Identifies training and hiring needs with program managers, guides human resource projects, and ensures compliance with legislation and policies
- Prepares and compiles meeting materials such as agendas, PowerPoint presentations, and briefing documents; identifies emerging issues, assesses urgency, gathers background information, and briefs the Assistant Deputy Minister (ADM) for timely decision-making
- Plans and facilitates team-building retreats/activities for branches within the division to strengthen stakeholder and team relationships
- Advises the ADM on human resource matters, developing strategies to enhance workforce performance, employee engagement, and compliance with legislation and policies
- Oversees administrative systems, procedures, and standards, including executive correspondence, records management, FOI request coordination, and mail processing
- Manages the ADM's calendar by determining priorities, scheduling meetings, and making adjustments as needed
- Proofreads correspondence to align with ministry standards, ensuring accuracy and timely completion
- Maintains a tracking system to monitor correspondence, reports, and critical deadlines
- Makes travel arrangements and manages related authorizations and expense reimbursements on behalf of the ADM
Office Manager
Ministry of Citizens' Services
08.2022 - 10.2023
- Identified training and hiring needs with program managers, guided human resource projects, and ensured compliance with legislation and policies
- Assessed training requirements and recommended cost-effective delivery methods, comparing in-house and contract training options
- Provided project management support for branch initiatives and transitions, including the migration to SharePoint Online
- Managed the branch's SharePoint sites and oversaw records and documentation management for senior staff, maintaining the ARCS/ORCS records system
- Supervised and provided directives to the Records Administrative Clerk
- Ensured the Executive Director, Directors, and Managers received necessary materials for review before meetings
- Managed the Executive Director's calendar and tracked priority projects and initiatives, ensuring deadlines were met
- Prepared and reviewed key documents, including reports, meeting minutes, and briefing notes
- Developed and implemented office administrative procedures and policies to enhance efficiency
- Assisted in budget development and coordinated financial activities, ensuring compliance with financial administration and purchasing policies
- Supported FOI request coordination
Executive Administrative Assistant
Ministry of Jobs, Economic Development and Innovation
04.2022 - 08.2022
- Managed the ADM's calendar, scheduled meetings, and made changes as required
- Acted as Manager of Divisional Operations in their absence, facilitating communication between the Deputy Minister's office, the Minister's office, and division executives
- Prepared materials for meetings, including agendas, presentations, and briefing materials
- Arranged meetings and events, coordinating logistics and facilities
- Made travel arrangements and completed related authorizations and reimbursements
- Screened and logged incoming correspondence, forwarding to the appropriate staff
- Maintained accurate executive records
- Assisted with administrative systems, procedures, and standards implementation and maintenance
Information Clerk
Ministry of Attorney General's Office
11.2019 - 04.2022
- Responded to inquiries and provided accurate information on tribunal processes, policies, and procedures
- Reviewed and processed submitted documents, ensuring completeness and obtaining missing information as needed
- Assessed jurisdiction of disputes and redirected clients to appropriate programs or services
- Entered and maintained case information in the case management system
- Managed dispute records and facilitated document tracking
- Provided general administrative support, including processing fee payments
- Proofread, formatted, and prepared various correspondence and documents
- Civil Resolution Tribunal
Adjudicator Analyst
Ministry of Jobs, Economic Development and Innovation
05.2021 - 10.2021
- Reviewed and analyzed technical information, reports, and personal data provided by applicants
- Conducted interviews and consulted with experts to verify case-specific information
- Prepared detailed written summaries justifying adjudication decisions
- Communicated decisions to the internal team and updated applicant information in databases
- Participated in training and mentoring of new adjudication staff
- Conducted peer reviews of other adjudicator decisions for process integrity
- Reviewed programs/processes and made recommendations to management
- Conducted desk audits to ensure program compliance with eligibility requirements
Business Support Clerk
Ministry of Citizens' Services
10.2018 - 11.2019
- Responded to inquiries, directed visitors, and managed routine correspondence
- Processed incoming and outgoing mail, ensuring accurate sorting and distribution
- Assisted customers with sales, handled cash transactions, and verified documentation
- Reviewed and entered data from Asset Disposal Reports, contacting clients for clarification as needed
- Provided request status updates and conducted searches in information systems
- Operated the branch call center, resolving customer issues and processing orders
- Verified and fulfilled orders, maintaining accuracy in inventory records
Customer Service Representative
Staples
02.2015 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
BBA - Human Resources Management
Camosun College
Victoria, BC01-2028
Skills
- Executive & administration support
- Human resource management
- File management
- Master calender management
- Financial & budget administration
- Project coordination
- Confidentiality
- Customer service
Timeline
Executive Administrative Assistant
Ministry of Government Communications
10.2023 - Current
Office Manager
Ministry of Citizens' Services
08.2022 - 10.2023
Executive Administrative Assistant
Ministry of Jobs, Economic Development and Innovation
04.2022 - 08.2022
Adjudicator Analyst
Ministry of Jobs, Economic Development and Innovation
05.2021 - 10.2021
Information Clerk
Ministry of Attorney General's Office
11.2019 - 04.2022
Business Support Clerk
Ministry of Citizens' Services
10.2018 - 11.2019
Customer Service Representative
Staples
02.2015 - 10.2018
BBA - Human Resources Management
Camosun College
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