Brittany Reese
Hilo
Summary
Dedicated professional with a proven track record at Rise N Fly Sports, enhancing athlete performance through expert injury prevention and rehabilitation programs. Demonstrates exceptional teamwork and communication, underpinned by a strong work ethic and integrity. Skilled in customer assistance and workplace adaptability, consistently achieving positive outcomes in high-pressure environments.
Developed critical support and care skills in the dynamic athletic environment, including injury prevention, assessment, and rehabilitation. Skilled in communication and collaboration, facilitating effective teamwork and athlete care.
I offer a positive attitude and genuine interest in helping others, and I am ready to thrive in a customer-focused environment. Brings the ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
I am very experienced—in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Enthusiastic individual With an engaging and pleasant personality and a background in building customer relationships. I can adapt quickly and am ready to learn new things.
Overview
17
17
years of professional experience
Work History
Assistant Athletic Trainer
Rise N Fly Sports
01.2012 - Current
- Contributed to a positive athletic department culture by fostering open communication, mutual respect, and collaboration among staff members.
- Evaluated footwear and other equipment used by athletes, making recommendations for optimal fit and function to prevent injury.
- Enhanced athlete performance by developing and implementing individualized injury prevention and rehabilitation programs.
- Educated athletes on proper nutrition and hydration strategies for peak performance and injury prevention.
- Provided guidance to student athletic trainers as they developed their skills through observation and hands-on experiences.
- Educated athletes on importance of proper nutrition, rest and hydration.
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
Merchandise and Stocking Associate
Walmart
05.2019 - 08.2019
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Collaborated with team members to maintain a clean, organized work environment.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Greeted customers and directed to requested products.
- Answered queries and concerns and assisted customers with product selections.
Catering Server
El Sugo Events
01.2008 - 01.2018
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Supported the creation of memorable experiences for guests by delivering exceptional tableside service at weddings, corporate events, and private parties.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
Restaurant Server
The Alligator Pit
01.2011 - 01.2014
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Education
No Degree - Biological Sciences
University of Hawaii At Hilo
Hilo, Hawaii05-2026
Skills
- Work ethic and integrity
- Patience and empathy
- Customer assistance
- Team collaboration
- Workplace adaptability
- Flexible schedule
- Positive attitude
- Clear communication
- Energetic and outgoing
- Punctual and reliable
- Willing to learn
- Time management skill
- Professionalism and courtesy
Timeline
Merchandise and Stocking Associate
Walmart
05.2019 - 08.2019
Assistant Athletic Trainer
Rise N Fly Sports
01.2012 - Current
Restaurant Server
The Alligator Pit
01.2011 - 01.2014
Catering Server
El Sugo Events
01.2008 - 01.2018
No Degree - Biological Sciences
University of Hawaii At Hilo
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