Brittany Ray
Edmonton,Canada
Summary
Dedicated Customer Service Manager bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Fifteen plus years of expertise in related roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Manager
Cork & Barley
08.2022 - 05.2024
- Oversaw day to day activities of employees in pub establishment, fostering inspiring atmosphere to optimize customer experiences
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Educated employees on menu updates and procedural changes
- Took customer orders and capitalized on opportunities to upsell special beverage and food options
- Consulted with owners to organize special events and promotions such as trivia nights to bring in new customers
- Maintained accurate cash and VLT float
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, and business needs while avoiding unnecessary delays or errors
- Scheduled preventative maintenance appointments on kitchen equipment
Medical Receptionist
The Chiropractic Wellness Studio
Edmonton, AB
05.2020 - 11.2022
- Followed and completed the clinic opening/closing procedures
- Served clients by greeting, welcoming, and directing them enthusiastically
- Keeping a safe and clean reception area by complying with procedures, rules, and current regulations
- Scheduled client appointments in person, over the telephone, by text message and email
- Booked new clients over the phone and ensure operational procedures are completed properly
- Direct Billed a variety of health insurance plans for chiropractic and massage therapy clients
- Contacted new clients one day in advance of their appointment to remind them of their upcoming appointment
- Collected and recorded clients' personal and medical information
- Checked appropriate software to remind Doctors of client related tasks that need to be completed
- Act as a liaison between health care providers and clients by relaying accurate patient information in a timely manner
- Scanned and faxed a variety of documents and save them to the appropriate files
- Faxed medical release requests to obtain copies of patient diagnostic imaging reports
- Prepared insurance paperwork and documentation for patients who have ordered custom orthotics
- Saved reports from incoming faxes to the patient's file
- Prepared treatment rooms prior to doctor shift changes and patient change
Manager
Boston Pizza
Edmonton, AB
07.2019 - 05.2022
- Ensure that excellent levels of service are being delivered to the guests during their stay
- Ensure that all equipment used is in safe working order, checked regularly and any faults I report to General Manager while ensuring equipment is not used
- Action guest concerns and compliments by praising staff and resolve complaints in a timely manner
- Pull VLT cash and balance safe
- Cash out all employees, online and take out services
- Comply with all Boston Pizza policies and procedures and rules and regulations
- Shift management overseeing 11-25 employees (front of house and back of house) at one time while watching sales and labour costs
- Running food and performing table-side service during busy periods to support my team
- Assisting the General Manager or Assistant General Manager with all aspects of restaurant operations
Education
Austin O'Brien
06.2003
Skills
- Catering
- Kitchen Management
- Direct billing
- Inventory Control
- Hospitality Management
- Food Safety
- Administrative Duties
- Upselling
- Front desk
- Labor Cost Analysis
- Bartending
- Serving Experience
Certification
- Pro serve, Present
- Reel Facts, Present
Assessments
- Customer focus & orientation, 03/01/21, Highly Proficient
- Filing & organization, 06/01/24, Proficient
- Attention to detail, 07/01/24, Highly Proficient
- Retail customer service, 06/01/24, Highly Proficient
Timeline
Hospitality Manager
Cork & Barley
08.2022 - 05.2024
Medical Receptionist
The Chiropractic Wellness Studio
05.2020 - 11.2022
Manager
Boston Pizza
07.2019 - 05.2022
Austin O'Brien