- Avid Reader
- Cooking
- Photography
- Camping
- Hiking
BRITTANY PIKE
Chestermere,AB
Summary
Highly effective, self-directed, and detail-oriented Administrative Professional with a Diploma in Business Administration specializing in General Management. Demonstrated leadership skills in successfully managing small teams and a strong commitment to delivering exceptional customer service. Possesses excellent phone etiquette, data entry and computer proficiency, and effective communication skills. Known for exceptional time management abilities and expertise in problem-solving. A valuable asset to any team seeking a dedicated professional.
Overview
17
17
years of professional experience
Work History
Customer Care Team Lead
The Aurum Group
07.2016 - Current
- Supervised small teams of 2-4
- Assisted with interviewing potential new staff and responsible for all training. Developed training materials to ensure consistent performance levels among team members.
- Responded to all phone and email inquiries. Directed calls, took messages, and assisted customers with questions and concerns
- Managed daily operations of the customer care team, delivering exceptional customer service, by providing prompt service, knowledgeable answers and quick and customized problem solving
- Oversaw the creation and updating of all new and existing customer accounts
- Navigated multiple computer systems and applications to find and maintain information
Customer Service Administrator
Vecova
08.2014 - 07.2016
- Answered incoming calls and emails from current and potential customers and asked open-ended questions to determine need
- Supervision of the drivers and recycling agents while they were in the office
- Entered and scheduled all pick-up requests for the week, generating daily routes for 2 trucks using online routing software
- Handled all data entry, such as creating all new donor accounts, entering all donations received into excel and reporting systems and then running said report
- Was an integral part of brainstorming and developing new and more economical procedures for running the pick-up program, helping provide the best service for donors
Assistant Manager & Operations Supervisor
Subway
11.2007 - 08.2013
- Supervisor of small teams from 2 to 4
- Primary trainer of new employees and developed a training manual for new 'keyholders'
- Responsible for recording and entering the weekly order into the computer, as well as the weekly recording of inventory
Education
College Diploma - Business Administration, General Management
Olds College
Olds, ABSkills
- Supervision
- Office Administration
- Customer Service
- Phone Etiquette
- Data Entry
- Communication
- Problem Resolution
- Proficient with computers and new software
Languages
Interests
Timeline
Customer Care Team Lead
The Aurum Group
07.2016 - Current
Customer Service Administrator
Vecova
08.2014 - 07.2016
Assistant Manager & Operations Supervisor
Subway
11.2007 - 08.2013
College Diploma - Business Administration, General Management
Olds College
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