Brittany Palmer
Winnipeg,MB
Summary
Dedicated and motivated psychology student seeking admission to the Master of Arts in Community Psychology program. Committed to contributing theoretical knowledge, research skills, and a passion for community well-being.
Overview
5
5
years of professional experience
Work History
Volunteer Crisis Counselor
Klinic Community Health
06.2022 - Current
- Provide crisis counseling and support to callers on various crisis line services through an empowerment-based, trauma-informed perspective.
- Conduct risk assessments to determine if any safety concerns exist and implement appropriate interventions if necessary.
- Provide callers with information on available resources and make appropriate referrals.
- Complete accurate and concise documentation of caller interactions.
- Maintain confidentiality to protect the rights and privacy of all parties involved.
Visitation Manager
Winnipeg Children's Access Agency
05.2022 - 12.2022
- Provided support to volunteers supervising visitations between non-custodial parents and their children.
- Facilitated child exchanges between custodial and non-custodial parents.
- Provided orientations to parents and children about the visitation process, policies, and expectations.
- De-escalated high-conflict situations if they arose and implemented appropriate interventions if necessary.
- Ensured that the visitation centre was clean, safe, and conducive to positive interactions between parents and children.
- Maintained confidentiality to protect the rights and privacy of all parties involved.
Coordinator of Volunteers
Winnipeg Children's Access Agency
01.2022 - 05.2022
- Recruited, screened, and oriented new volunteers.
- Facilitated training sessions to equip volunteers with the necessary knowledge and skills for their role.
- Created and maintained a master schedule each month for all volunteers and staff.
- Provided ongoing supervision, guidance, and support to volunteers and addressed any issues or concerns in a timely and constructive manner.
- Organized and implemented volunteer recognition events.
- Promoted volunteer opportunities through community outreach efforts.
Staff Visitation Monitor
Winnipeg Children's Access Agency
04.2021 - 12.2021
- Supervised visitations between non-custodial parents and their children.
- Intervened in a calm and assertive manner if parents breached any of the agency's policies.
- Took detailed factual observation notes that could be referenced in a court of law when handling custody arrangements.
- Remained neutral and objective and maintained confidentiality.
- Trained and mentored new volunteers.
Volunteer Visitation Monitor
Winnipeg Children's Access Agency
02.2019 - 04.2021
- Supervised visitations between non-custodial parents and their children.
- Intervened in a calm and assertive manner if parents breached any of the agency's policies.
- Took detailed factual observation notes that could be referenced in a court of law when handling custody arrangements.
- Remained neutral and objective and maintained confidentiality.
Education
Bachelor of Arts Honours - Psychology
University of Manitoba
Winnipeg, MB05.2021
Skills
- Thorough knowledge and understanding of empowerment-based, trauma-informed principles
- Awareness of and sensitivity to issues of diversity
- Strong leadership ability
- Excellent interpersonal and communication skills
- Quantitative research experience
- Demonstrated ability to use IBM SPSS Statistics (Version 25) software
Timeline
Volunteer Crisis Counselor
Klinic Community Health
06.2022 - Current
Visitation Manager
Winnipeg Children's Access Agency
05.2022 - 12.2022
Coordinator of Volunteers
Winnipeg Children's Access Agency
01.2022 - 05.2022
Staff Visitation Monitor
Winnipeg Children's Access Agency
04.2021 - 12.2021
Volunteer Visitation Monitor
Winnipeg Children's Access Agency
02.2019 - 04.2021
Bachelor of Arts Honours - Psychology
University of Manitoba
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