Brittany Pajaro
Vancouver,Canada
Summary
Dynamic, high-energy retail leader with 10+ years of experience in customer-facing environments, including Apple and Starbucks. Skilled in team leadership, staff development, inventory management, and delivering exceptional guest experiences. Proven ability to drive sales, optimize operations, and develop future leaders while fostering a collaborative, high-performing team culture.
Overview
10
10
years of professional experience
Work History
Shopping Lead ISE
Apple Retail
Vancouver, Canada
11.2023 - Current
- Act as a floor leader in a high-volume flagship environment generating $110M+ in annual revenue, supporting team flow, coverage, and guest experience.
- Coach and support around 200 employees per day,with a diverse team to deliver consistent service, product knowledge, and brand standards.
- Partner with leadership and training the team to identify skill gaps and support ongoing development.
- make timely, quality decisions using analytics, experience, and judgement to adapt to changing business needs.
- Support operational execution including visual standards, product flow, and invent accuracy.
- model accountability, professionalism, and brand values while working autonomously with minimal supervision.
Assistant Store Manager
Starbucks
Vancouver, Canada
05.2016 - 07.2022
- Partnered with the Store Manager to lead daily operations, scheduling, inventory, and store performance.
- Delivered consistent , exceptional customer service and built strong guest relationships.
- Maintained operational excellence, including inventory management, scheduling,and adherence to service standards
- Coached and supported team members, promoting engagement, retention, and achievement of individual and store goals.
Education
High School Diploma -
St.Patrick’s Secondary School
Vancouver, BC06-2013
Skills
- Retail Leadership & Team Development
- Recruitment, Hiring, Training & Retention
- Exceptional Guest Experience & Service Excellence
- Financial & Operational Management (sales, inventory, expense control)
- Problem-Solving & Data-Driven Decision Making
- Strong Communication & Collaboration
- Microsoft Office Suite (Word, Excel, Outlook)
- Physically capable of lifting up to 30 lbs
Languages
- English, Expert
- Tagalog, Experienced
References
References available upon request.
Timeline
Shopping Lead ISE
Apple Retail
11.2023 - Current
Assistant Store Manager
Starbucks
05.2016 - 07.2022
High School Diploma -
St.Patrick’s Secondary School