Brittany Netherton
Langley,BC
Summary
Experienced retail leader with over 20 years of service with the company and extensive expertise in Online Grocery operations. Currently serving as the Training Specialist, I partner with store teams to strengthen operational execution, improve processes, and develop high-performing teams that deliver consistent customer service and fulfillment results. As a former PC Express Department Manager, I successfully led the team through operational challenges and turned a underperforming department into positive-performing operations by driving accountability, improving efficiency, and strengthening team engagement. I bring a strong focus on operational excellence, loss reduction and team development, with a proven ability to lead change and drive sustainable performance in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Online Grocery Training Specialist
Loblaw Digital
Langley, BC
06.2021 - Current
- Educated, coached and mentored new hires in multiple positions.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Identified and communicated to management regarding areas needing additional training.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Trained employees on new software with minimum level of frustration and training friction.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Traveled as many as 20 days per month to client sites for training purposes.
PC Express Department Manager
Loblaw
Pitt Meadows, British Columbia
05.2018 - 06.2021
- Led PC Express department team in delivery of Loblaw online metrics requiring close cooperation among members to share information and develop solutions to meet Company Standards
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Effectively controlled the release of proprietary and confidential information for our customers
- Planned and executed all new development within the online grocery chain in Loblaw
- Proactively identified and solved complex problems impacting operations management and business direction
- Provided onsite training
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Click And Collect Colleague
Loblaw
Langley, British Columbia
05.2016 - 05.2018
- Assisted in managing daily operations and team performance.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new employees on processes and best practices in operations.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Maintained high standards when picking orders to ensure product freshness, correct quantities, and minimal errors.
Front End Cashier
Loblaw
Langley, British Columbia
10.2005 - 05.2016
- Processed customer transactions using point-of-sale systems efficiently.
- Processed customer payments using cash, debit cards, credit cards, gift certificates, coupons and cheques.
- Maintained cleanliness and organization of checkout area consistently.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Education
High School Diploma -
Brookswood Secondary
Langley City, BC2008
Skills
- Superior organizational skills
- Detail-oriented
- Time management
- PC Express knowledge
- Training development
- Operational Process Improvement
- Effective communication
- Mentoring and Talent Development
- Customer Experience Improvement
- Driving Key Performance Metrics
References
- Cydney Moore(Director of Training and Implementation Team at Loblaw Digital) - (647)-242-9247
- Tasha Davidson(Sr.Manager of Implementation Team at Loblaw Digital) - (647)-526-7894
- Alana Fox(Sr. Manager of Growth Operations at Loblaw Digital) - (604)-318-8594
- Sonja Markanovich(PC Express Specialist - Lower Mainland) - (604)-351-3113
Timeline
Online Grocery Training Specialist
Loblaw Digital
06.2021 - Current
PC Express Department Manager
Loblaw
05.2018 - 06.2021
Click And Collect Colleague
Loblaw
05.2016 - 05.2018
Front End Cashier
Loblaw
10.2005 - 05.2016
High School Diploma -
Brookswood Secondary