Brittany Monk
Winnipeg,MB
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Territory Sales Representative
Christopher Stewart Wine & Spirits
04.2023 - Current
- Organized successful promotional events within the territory that drove brand awareness and generated new leads for the company.
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Maintained relationships with established accounts and prospected new retailers by calling on customers and engaging prospects in person.
- Expanded client base through effective prospecting, cold calling, and networking events.
- Delivered exceptional post-sales support by ensuring client inquiries were addressed quickly while maintaining regular communication.
- Conducted market research to identify emerging trends and adjust sales strategies accordingly.
- Gathered and analyzed customer feedback to guide future product development and improve customer satisfaction.
- Educated clients on latest product updates and enhancements, keeping them informed and engaged with brand.
- Monitored competitor activities within territory, adapting strategies to maintain competitive edge.
- Expanded network through attending industry events and conferences, establishing valuable connections and insights into market trends.
- Developed and implemented targeted sales strategy for maximizing market penetration, leading to significant growth in customer base.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated closely with internal teams to ensure seamless order processing and timely delivery of products.
- Maintained a thorough understanding of industry trends and market dynamics, enabling informed decision-making regarding sales strategies.
Supervisor
the winehouse
10.2021 - 04.2023
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Identified individual employee's unique work styles and adapted management methods.
- Provided supportive link between external customers and internal operations.
- Streamlined operations of multiple lines of business within organization.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Events Coordinator
the winehouse
10.2021 - 04.2023
- Managed administrative logistics of events planning, event booking and event promotions.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Organized, coordinated and deployed in-store and out-of-store events while focusing on delivering superior customer service.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Sommelier
the winehouse
10.2020 - 04.2023
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Trained on-premise partners' service staff on wines, beers, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Traveled to vineyards around world to discover obscure vintages and varieties and better understand global winemaking process.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep retail wine store working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Kept track of event finances, initial deposits, due payments and final balances.
- Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
- Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
- Established lasting relationships with winemakers, importers, distributors, allowing access to limited-production wines or early releases unavailable elsewhere.
- Conducted regular staff training sessions on wine knowledge, enabling team members to provide excellent service to guests.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
Retail Sales Associate
the winehouse
07.2016 - 10.2020
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked closely with shift manager to solve problems and handle customer concerns.
Food and Beverage Server
the Walt Disney Company
06.2015 - 06.2016
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Greeted guests warmly to foster welcoming environment.
- Maintained up-to-date knowledge of menu options, specialties and menu deviations to accurately relay information to guests.
- Followed workplace safety procedures to reduce accidents and hazards.
- Offered specialty drinks, desserts and other premium items to maximize revenue.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic steakhouse restaurant while maintaining calm, professional demeanor.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for Canadian-themed steakhouse restaurant with social relevancy and intentionality.
Education
No Degree - Cicerone Level 1 - Certified Beer Server (CBS)
Cicerone Certification Program
Illinois, USA05.2023
Numerous Wine & Spirits Specialty Certifications
No Degree - Safe Liquor Serving Certification
Smart Choices
12.2022
Level One Introductory Sommelier - Sommelier
Court of Master Sommeliers, Americas
10.2021
WSET Level 2 Award in Wine And Spirits - Sommelier
Wine And Spirits Education Trust
05.2018
Skills
- Cool Under Pressure
- Professionalism
- Competitor Analysis
- Market Research
- Customer training
- Warm and Friendly
- Territory Management
- Sales strategy development
- Product Knowledge
- Adaptability and Flexibility
- Goal Setting
- Self Motivation
Accomplishments
- Developed tasting and educational events for engaged consumers.
- Co-developed an approachable bi-weekly wine & spirits educational livestream complete with food & wine pairing suggestions.
- Created a wine and spirit educational/review blog to broaden and strengthen experiences within the Wine industry.
- Competing for title of Best Sommelier of Manitoba in 2023 and a competing spot for Best Sommelier of Canada 2023.
- Competed in Master of Port Competition - Canada, held by the IVDP, Portugal
Additional Information
After having experienced working in a Michelin Star-service level restaurant in the United States and experienced Michelin Star service across the globe from a consumer view, I strive to bring the high standards for consumer experience and service to Winnipeg like I know we are more than capable of. While Winnipeg is a smaller city for fine dining, I believe we can easily stand up next to the best restaurants of places such as Toronto, New York, etc., and surpass them.
My long-term goal is to become a wine and spirits educator not just for engaged consumers and those new to the industry, but for other sommeliers and experts in the Food and Beverage Industry, so that we may continue to elevate our industry to new heights.
Languages
English
Native or Bilingual
French
Professional Working
Affiliations
- Canadian Association of Professional Sommeliers - Manitoba Chapter: Executive Director of Operations (Summer 2023-present)
Timeline
Territory Sales Representative
Christopher Stewart Wine & Spirits
04.2023 - Current
Supervisor
the winehouse
10.2021 - 04.2023
Events Coordinator
the winehouse
10.2021 - 04.2023
Sommelier
the winehouse
10.2020 - 04.2023
Retail Sales Associate
the winehouse
07.2016 - 10.2020
Food and Beverage Server
the Walt Disney Company
06.2015 - 06.2016
No Degree - Cicerone Level 1 - Certified Beer Server (CBS)
Cicerone Certification Program
Numerous Wine & Spirits Specialty Certifications
No Degree - Safe Liquor Serving Certification
Smart Choices
Level One Introductory Sommelier - Sommelier
Court of Master Sommeliers, Americas
WSET Level 2 Award in Wine And Spirits - Sommelier
Wine And Spirits Education Trust
Similar Profiles
Hayden SaatHayden Saat
Store Manager at Season Spirits Wine & Liquors /Springfield Wine & SpiritsStore Manager at Season Spirits Wine & Liquors /Springfield Wine & Spirits
Matthew ColemanMatthew Coleman
Director of Wine at Auburn Spirits, Auburn Wine & SpiritsDirector of Wine at Auburn Spirits, Auburn Wine & Spirits
Tony CostelloTony Costello
Senior Training Manager, Eastern US at Deutsch Family Wine & SpiritsSenior Training Manager, Eastern US at Deutsch Family Wine & Spirits
Gurwinder KaurGurwinder Kaur
Cleaner at Sunrise EnterprisesCleaner at Sunrise Enterprises
Shweta MalikShweta Malik
Teacher at Unique Public School, SonipatTeacher at Unique Public School, Sonipat