Brittany McDonald
Hinton,AB
Summary
A versatile professional with experience in residential and commercial settings, I excel at following instructions, maintaining a clean and organized workspace, and collaborating effectively with team members. My strong work ethic and attention to detail drive me to consistently deliver high-quality results. I possess the ability to quickly adapt to new environments and tasks, enabling efficient contributions to any project or assignment.
Overview
9
9
years of professional experience
Work History
HOUSEKEEPING TEAM LEAD
Coast Hinton Hotel
07.2023 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
HOUSEKEEPING TEAM LEAD
Quality Inn & Suites
04.2019 - 07.2023
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
COURTESY CLERK
Safeway
10.2018 - 04.2019
- Assisted customers with bagging groceries, loading them into their vehicles, and providing other services as needed
- Kept store front end clean and organized
- Collected carts from the parking lot and store entrances
- Cleaned spills and disposed of waste to maintain store tidiness
- Demonstrated strong customer service skills by helping customers locate items in store.
CASHIER
Tim Hortons
02.2016 - 10.2018
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
CERTIFICATION IN HOSPITALITY MANAGEMENT -
Oscar International College
Vancouver, BC03.2023
Skills
Customer service focus
Professionalism and Ethics
Delegation capabilities
Health and Safety Knowledge
Team building expertise
Languages
English
Full Professional
Timeline
HOUSEKEEPING TEAM LEAD
Coast Hinton Hotel
07.2023 - Current
HOUSEKEEPING TEAM LEAD
Quality Inn & Suites
04.2019 - 07.2023
COURTESY CLERK
Safeway
10.2018 - 04.2019
CASHIER
Tim Hortons
02.2016 - 10.2018
CERTIFICATION IN HOSPITALITY MANAGEMENT -
Oscar International College
Similar Profiles
Samuel AusbonSamuel Ausbon
Retail Sales Associate at Hinton & HintonRetail Sales Associate at Hinton & Hinton
JONATHAN SWARTZJONATHAN SWARTZ
Stock Employee at Hinton and HintonStock Employee at Hinton and Hinton
Jason NgJason Ng
Sales and Marketing Manager at Rydges Gold Coast Airport HotelSales and Marketing Manager at Rydges Gold Coast Airport Hotel
Alena ChaikouskayaAlena Chaikouskaya
Insurance Agent at PromtransinvestInsurance Agent at Promtransinvest
Eunjoo LeeEunjoo Lee
Cleaner at Palcer EnterpriseCleaner at Palcer Enterprise