Brittany McClour
Visalia
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
16
16
years of professional experience
Work History
Patient Care Taker
In Home Supportive Services
12.2017 - 04.2023
- Provided emotional support to patients and their families during difficult times.
- Prepared meals according to individual dietary requirements and preferences.
- Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
- Assisted patients with daily living activities for improved quality of life and increased independence.
- Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
Patient Care Coordinator
Altura Centers For Health
02.2015 - 10.2017
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Acted as a knowledgeable resource for patients seeking information about contraceptive's.
Referral Coordinator
Altura Centers For Health
03.2012 - 02.2015
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Assisted with completion of referral forms and verified data accuracy and completion
- Scheduled surgeries
- Verified insurance
Medical Records Clerk
Altura Centers For Health
05.2007 - 03.2012
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Assisted in training new Medical Records Clerks.
- Input data into computer programs and filing systems.
- Tracked and monitored requests for medical records release.
- Utilized electronic medical record systems to store, retrieve and process patient data.
Education
College of The Sequoias
Visalia, CASkills
- ICD 9 & 10
- Excel
- Microsoft word
- Personal Hygiene Assistance
- Feeding Assistance
- Healthcare coordination
- Patient Education
- Patient Services
- Data Collection
- Clinical Training
- Fast Learner
Timeline
Patient Care Taker
In Home Supportive Services
12.2017 - 04.2023
Patient Care Coordinator
Altura Centers For Health
02.2015 - 10.2017
Referral Coordinator
Altura Centers For Health
03.2012 - 02.2015
Medical Records Clerk
Altura Centers For Health
05.2007 - 03.2012
College of The Sequoias