Brittany Mason
Bishops Falls
Summary
Dynamic professional with a proven track record in customer service & a strong ability to multitask. Excelled in team collaboration and complaint resolution, significantly enhancing customer satisfaction. Skilled in point of sale operations and known for attention to detail, I foster positive client relationships and workplace efficiency. I am a very friendly and motivated individual who works well with others or alone. I am very reliable and always willing to take on new challenges.
Overview
16
16
years of professional experience
Work History
Licensed Nail Technician
Home Based Buisness
02.2023 - Current
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Continuously expanded professional knowledge by attending industry workshops, staying current on the latest trends in nail care and design.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Waitress
The Resturant in the Mall
02.2017 - 04.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Store Manager
Public Mobile
06.2009 - 09.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
SATEC @ W.A PORTER COLLEGIATE
Scarborough, ON06.2008
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Handling complaints
- Complex Problem-solving
- Complaint resolution
- Active listening
- Point of sale operation
Languages
English
Full Professional
Timeline
Licensed Nail Technician
Home Based Buisness
02.2023 - Current
Waitress
The Resturant in the Mall
02.2017 - 04.2021
Store Manager
Public Mobile
06.2009 - 09.2014
SATEC @ W.A PORTER COLLEGIATE
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