Brittany Martinez
Pinole
Summary
Detail-oriented Medical Receptionist with experience managing high-volume patient flow in fast-paced healthcare environments. Skilled in insurance verification, appointment scheduling, and front desk operations while maintaining excellent customer service. Proven ability to handle 250–400 patients daily, process payments, and ensure accurate documentation while remaining compliant with HIPAA standards.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Golden State Orthopedics and Spine
Walnut Creek
05.2023 - Current
- Check in 250–400 patients daily, ensuring a smooth and organized front office workflow
- Verify active insurance coverage and eligibility prior to services
- Collect copays, coinsurance, and surgical deposits accurately and efficiently
- Perform weekly appointment audits to ensure scheduling accuracy and compliance
- Manage disability paperwork, including collection and proper filing
- Coordinate with workers’ compensation cases, confirming claim status, authorized body parts, and correct provider assignments
- Review and reconcile daily financial deposits
- Provide professional, friendly customer service while handling high patient volume
Certified Nursing Assistant
Alameda Health System
Alameda
01.2022 - 04.2023
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records systems.
- Collaborated with healthcare team to ensure quality patient care.
Certified Nursing Assistant
Walnut Creek Skilled Nursing Facility
Walnut Creek
01.2020 - 12.2021
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for patients and staff.
- Documented patient information accurately in electronic health records systems.
Education
Pinole Valley High School
Pinole, CASkills
- Patient scheduling and front desk coordination
- Insurance authorization and referrals
- Electronic health records
- Appointment auditing
- Medical Terminology knowledge
- Team collaboration with providers and staff
- Customer service and conflict resolution
Timeline
Medical Receptionist
Golden State Orthopedics and Spine
05.2023 - Current
Certified Nursing Assistant
Alameda Health System
01.2022 - 04.2023
Certified Nursing Assistant
Walnut Creek Skilled Nursing Facility
01.2020 - 12.2021
Pinole Valley High School