Brittany Martinez
Van Nuys
Summary
Organized Office Manager with demonstrated expertise in financial and operational leadership. Multidisciplinary managerial skills in process, procedure and policy improvement initiatives. Accomplished in optimizing productivity and quality of service.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Knowledgeable Cosmetic Beauty Advisor with [7] years of experience in diverse luxury retail environments. Educates clients on application of products depending on skin colors and types. Adheres to store policies, procedures and regulations with focus on service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
Alex's Collision
06.2023 - Current
- Streamlined office processes by implementing efficient organizational systems and procedures.
- Improved communication between departments for better collaboration and problemsolving.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Enhanced employee productivity by providing ongoing training and development opportunities.
Life Insurance Agent
Primerica
01.2021 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Dental Receptionist
Armond Aghakhanian DDS
02.2022 - 09.2023
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Cosmetic Beauty Advisor
JROD Cosmetics
05.2019 - 03.2021
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
Customer Service Manager
Albertsons Market
07.2017 - 03.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
GED -
Options For Youth-San Bernardino
Pasadena, CA09.2017
Skills
- Administrative Management
- Clerical Support
- Account Reconciliation
- Organizational Systems
- Customer Service Management
- Coaching and Training
- Office Administration
- Coordinate Schedules
- Documentation
- Inventory Control
- Calendar Management
- Employee Timesheet Processing
Certification
- CPhT - Certified Pharmacy Technician
- Licensed - Lash Technician
Languages
English
Full Professional
Spanish
Limited Working
Armenian
Elementary
Timeline
Administrative Office Manager
Alex's Collision
06.2023 - Current
Dental Receptionist
Armond Aghakhanian DDS
02.2022 - 09.2023
Life Insurance Agent
Primerica
01.2021 - Current
Cosmetic Beauty Advisor
JROD Cosmetics
05.2019 - 03.2021
Customer Service Manager
Albertsons Market
07.2017 - 03.2021
GED -
Options For Youth-San Bernardino
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