Brittany MacNiven
Medicine Hat
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
Work History
Registered Veterinary Technician
Crossroads Animal Hospital
05.2023 - Current
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Managed inventory of medical supplies to maintain adequate stock levels while minimizing waste.
- Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Performed dental cleanings using ultrasonic scaler.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Petcare Specialist
PetSmart
08.2020 - 09.2023
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Handled animals safely and remained calm in different situations.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
Registered Veterinary Technician
City Vet
02.2020 - 05.2023
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Kennel Attendant
Animal House Boarding And Doggie Daycare
06.2017 - 04.2018
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
Cashier
Superstore
03.2016 - 06.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Attendant
Clean Machine Car Wash
01.2005 - 09.2016
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Education
Certificate - Veterinary Medicine
Grande Prairie College
Fairview, AB04-2020
Certificate - Administrative Technologies
Cypress College
Medicine Hat 04-2015
Certificate - Veterinary Administrative Certificate
Bow Valley College
Calgary, AB03-2012
High School Diploma -
McCoy High School
Medicine Hat 06-2010
Skills
- Organization
- Time Management
- Leadership
- Understanding
- Work well under pressure
- Professional
- Fast Learner
- Passionate
Languages
English
Professional Working
Timeline
Registered Veterinary Technician
Crossroads Animal Hospital
05.2023 - Current
Petcare Specialist
PetSmart
08.2020 - 09.2023
Registered Veterinary Technician
City Vet
02.2020 - 05.2023
Kennel Attendant
Animal House Boarding And Doggie Daycare
06.2017 - 04.2018
Cashier
Superstore
03.2016 - 06.2017
Attendant
Clean Machine Car Wash
01.2005 - 09.2016
Certificate - Veterinary Medicine
Grande Prairie College
Certificate - Administrative Technologies
Cypress College
Certificate - Veterinary Administrative Certificate
Bow Valley College
High School Diploma -
McCoy High School
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