Brittany Lopez Velez
Van Nuys
Summary
Responsible, confident, and a fast learner. Customer service oriented with a background of retail and technical expertise. My core competencies consist of team work, excellent customer service, communication and time management, and eager to learn new skills.
Overview
6
6
years of professional experience
Work History
Technical Specialist
Apple
Topanga
05.2023 - Current
- Make a team effort help my peers in any part of the business such as helping backstage, business, sales, etc.
- Managed client expectations through clear communication of technical limitations and project timelines.
- Made strong recommendations to create new owners, built an NPS of 95% by building trust with customers, and consistently take 3-4 sessions per hour.
- Ensure customers needs are met and are happy with exceptional customer service.
Sales Specialist
Apple
Topanga
05.2022 - 05.2023
- Demonstrated product features and benefits for customer’s needs.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered store and merchandise questions and led customers to wanted items.
- Used Plano to stock any empty areas on shelves for customers to purchase
- Ensured all customers had knowledge regarding AppleCare to protect their devices and showed all benefits of Apple
Cashier Assistant
Costco
Woodland Hills
10.2019 - 03.2022
- Greeted members and checked receipts at exit to make sure all transactions are accurate.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct.
- Ensured all floor walks every hour to help maintain fresh products and move perishable to designated area
- Checked out customers quickly but accurately ensuring all items are scanned properly.
- Collaborated with team members to meet sales targets and improve customer satisfaction.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Maintained clean and orderly checkout areas by sanitizing register belts and emptying trash cans.
Education
GED -
West Valley Occupational
Woodland Hills, California02-2025
Skills
- Excellent customer service
- Excellent multi tasking
- Bilingual: English and Spanish
- Team player
- Dependable and responsible
- Takes on new challenges with a positive attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Technical Specialist
Apple
05.2023 - Current
Sales Specialist
Apple
05.2022 - 05.2023
Cashier Assistant
Costco
10.2019 - 03.2022
GED -
West Valley Occupational