BRITTANY LINDWALL

Call center representative in Mobility Sales and Solutions department for AT&T Cerritos corporate offices. Maintain empathy and clear communication while managing high-volume calls, and stressful situations. Address customer complaints and concerns while simultaneously identifying new sales opportunities to increase company revenue and customer satisfaction

• Analyzed over 600 client accounts in Q4 2024, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
• Utilize 2 CRM systems daily, including Salesforce, to efficiently access and manage customer accounts.
• Demonstrate strong problem-solving abilities to resolve customer issues, resulting in over 100% attainment in resolution metrics.
• Collaborate weekly with leadership to develop new strategies for enhancing customer satisfaction and retention;resulting in 100% client satisfaction for all Q4 2024
• Effectively manage a high volume of calls in a rapidly changing environment, showcasing exceptional adaptability.

Leveraged critical thinking and analytical skills daily to engage clients with open-ended questions, designing customized solutions that effectively addressed individual needs. Enhanced job performance and satisfaction by collaborating with management to refine sales techniques through personalized coaching and role-playing exercises.

• Achieved 100% customer satisfaction rating from 2023 to present by promoting high satisfaction through superior verbal communication and active listening.
• Trained over 10 new employees on store policies, procedures, and best practices for superior customer service.
• Engaged clients with open-ended questions to design customized solutions, leveraging critical thinking and analytical skills.
• Analyzed sales data on client accounts using CRM software to position new products and services
• Contributed to improving team performance as a Subject Matter Expert in customer satisfaction by sharing best practices in customer service techniques during team meetings.

Delivered strategic guidance and oversight to a team of 5 for ensuring smooth day-to-day operations via effective task delegation, expectation setting, and responsive communication. Educate new hires on operating systems with demonstrations and interactive learning techniques for enabling proficiency in essential job functions.

• Improved team productivity by implementing efficient scheduling and task delegation processes.
• Enhanced customer experience by readdressing complaints with active listening skills.
• Oversaw deposits, financial transactions, and business inventory to maintain fiscal responsibility and operational accuracy.