Brittany Lindsay
Summary
Personable Office Administrator with experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling requests. Professional and welcoming in creating an upbeat work environment.
Overview
5
5
years of professional experience
Work History
Office Admin
MacDonald Awning & Shade Products
04.2023 - Current
- Managed incoming and outgoing correspondence with clients, scheduled appointments and answered inquiries
- Promptly greeted visitors and clients within 10 seconds of their arrival to ensure their satisfaction, establish a welcoming atmosphere and set a positive tone for their visit
- Maintained inventory records for multiple departments to increase efficiency and decrease unnecessary expenditures
- Created and maintained over 500+ client records to eliminate discrepancies
- Managed the company's accounts receivables including preparing invoices, payment reconciliation, and monitoring outstanding balances to recover funds from delinquent accounts.
Billing Clerk
Dependable IT
- 07.2021
- Provide exceptional customer service while demonstrating investigative skills to solve problems by responding to inbound calls
- Resolve billing issues, clarify charges, aid in making payments and setting up payment plans for customers
- Identify the customer's needs, and push those sales to ensure the client is getting the best product or service for their value and demands
- Multitask efficiently through the use of numerous Windows applications simultaneously in order to verify a customer's information, identify the issue at hand and promptly come up with an appropriate resolution
- Remain an attentive listener, show empathy and be detail-oriented in a non-scripted environment to ensure guest satisfaction.
Team Member
Tim Hortons
06.2019 - 05.2021
- Thoroughly cleansed and disinfected the dining area, front counter and drive-thru to guarantee food and guest safety
- Maintained excellent standards of customer service during high-volume, fast-paced operations
- To sustain a smooth flow of orders while trying to meet drive-thru time quotas, handled currency and credit transactions quickly and accurately
- Resolved complaints promptly and professionally in order to secure guest satisfaction
- Accurately and frequently logged the temperatures, as well as waste and inventory management in order to recognize trends to optimize cash flow
- Created merchandise displays in order to expose guests to an array of products in an organized manner, in order to promote impulse purchases, entice foot traffic and create store atmosphere.
Education
Business Fundamentals Certificate -
Conestoga College
Kitchener, ON01.2022
Makeup for Media and Creative Arts Diploma -
Sheridan College
Oakville, ON01.2018
Ontario Secondary School Diploma -
Huron Heights Secondary School
Kitchener, ON01.2018
Skills
- Microsoft Office
- Problem-solving
- Critical Thinking
- Detail Oriented
- Written & Oral Communication
- Time Management
- Organization
- Data Management
Timeline
Office Admin
MacDonald Awning & Shade Products
04.2023 - Current
Team Member
Tim Hortons
06.2019 - 05.2021
Billing Clerk
Dependable IT
- 07.2021
Business Fundamentals Certificate -
Conestoga College
Makeup for Media and Creative Arts Diploma -
Sheridan College
Ontario Secondary School Diploma -
Huron Heights Secondary School