Brittany Lilly
Orangevale
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
09.2023 - Current
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Stocked service areas with supplies during slow periods.
Server
Purple Place
09.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Applebees
02.2012 - 02.2016
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
General Studies
Cerro Coso Community College
Ridgecrest, CASkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
Timeline
Server
Texas Roadhouse Restaurant
09.2023 - Current
Server
Purple Place
09.2021 - 08.2022
Bartender
Applebees
02.2012 - 02.2016
General Studies
Cerro Coso Community College
Similar Profiles
Garrett MahanGarrett Mahan
Kitchen Manager at Texas Roadhouse RestaurantKitchen Manager at Texas Roadhouse Restaurant
Riley MixeyRiley Mixey
To-Go Specialist at Texas Roadhouse RestaurantTo-Go Specialist at Texas Roadhouse Restaurant
Julianna KinterJulianna Kinter
Server at Texas Roadhouse RestaurantServer at Texas Roadhouse Restaurant