Brittany Lewis

• Maintained trusted partnerships with accounts through an acquisition by overcoming hesitations and obstacles with clear communication .
• Demonstrated effective task prioritization and great work ethic through continued business development and onboarding.
• Exhibited respect, friendliness and willingness to help wherever needed to support team capacity.

• Built and strengthened relationships with new and existing accounts to drive revenue growth in Enterprise Nonprofit accounts.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Developed go to market strategies for Foundations portfolio and Foundation Connect product sunset to target net new accounts.

• Lead 16 locations to enforce high-quality standards of operation.
• Analyzed business trends across district to develop and implement strategic plans to maximize results; focused on sustainability and development of business through operations, relationship building and people development.
• Developed sales strategy based on research of consumer buying trends and market conditions by implementing sales, marketing and merchandising procedures.
• People first approach to recruit, hire, retain and develop a team of Store Managers and associates that achieved excellence in all areas of measured performance; focus on company culture.
• Delivered all performance coaching in a timely manner and generated escalation action plans through partnership with VP of Retail and VP People to develop path for resolution.
• Pitched and selected by VP of Marketing for community marketing development pilot project resulting in a company roll out of a community marketing department and 450% ROI on pilot project.
• Worked with director with retail to support new market expansion and 18 new store openings throughout Eastern Canada and USA.

• Developed sales strategy based on research of consumer buying trends, community outreach and market conditions.
• Responsible for managing up to 35 team members, merchandising, scheduling, exceeding sales targets, hiring, retention, terminating, store maintenance, weekly reports, theft prevention, maintaining rapport with clients, addressing any customer concerns in communication with home office.
• Focused on business growth through people first mindset, coaching management and sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Acted as company ambassador to support events and brand development: TED, seminars, SeaWheeze and community activations.
• Store Openings: Supported set up and execution of 12 new stores throughout Canada + USA, analyzed results and operations to further drive new market KPIs and strategy.
• Managed store with top traffic and sales results within company while growing sales by 275% in one year.

Assistant Manager 2008 - 2010

Keyholder 2008

Sales Associate 2005-2008

• Performed statistical analyses to gather data for operational and forecast team and business needs.
• Coached team in product specifications, sales incentives and selling techniques; significantly increased customer satisfaction and sales results.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets and team satisfaction.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Maximized sales and minimized shrinkage through excellent customer service, merchandizing and adherence to standard practices.