Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Brittany Letendre

Prince Albert,SK

Summary

Experienced 911 Emergency Dispatcher with solid background in handling high-stress situations and efficiently coordinating emergency responses. Comfortable working in fast-paced environments, demonstrating strength in multitasking, decision-making and problem-solving skills. Demonstrated impact on previous dispatch operations through improvement of response times and team coordination.

Overview

19
19
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification

Work History

911 Emergency Dispatcher

CanOps
Prince Albert, SK
10.2017 - Current
  • Received incoming calls from the public and determined the nature of the emergency.
  • Assessed caller urgency to dispatch appropriate emergency services swiftly.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Maintained contact with field units via radio, providing directions and assistance as needed.
  • Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Adhered strictly to departmental policies and protocols related to handling emergency communications.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Trained new dispatchers on procedures, protocols, and system functionalities.
  • Answered 911 for Province of Saskatchewan.
  • Providing Fire/Resce Dispatching services for over 350 departments both rural volunteer and City.
  • Providing Dispatching services for Enforcement clients such as Ministry of Enviroment, Saskatchewan Highway Patrol, Saskatchewan Marshall Service. Over 10 Municiple Bylaw/CSO agencies. Saskatchewan Probation, Community Corriectons, Deputy Sheriff's.

Optometrist Assistant

FYIdoctors
Prince Albert, Saskatchewan
09.2016 - 10.2017
  • Assisted patients with eye exams and procedures at FYIdoctors.
  • Prepared examination rooms and ensured equipment was sanitized and functional.
  • Educated patients on proper contact lens care and eyewear options.
  • Managed patient records using electronic health record systems efficiently.
  • Scheduled appointments and coordinated follow-up visits for optimal patient care.
  • Supported optometrists during examinations by providing necessary instruments and supplies.
  • Processed insurance claims and verified patient coverage for services rendered.
  • Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination.
  • Explained how to properly insert, remove and care for contact lenses.
  • Reviewed patient charts prior to examinations to ensure accuracy of information.
  • Prepared exam rooms for upcoming visits by stocking shelves with necessary supplies and ensuring that all equipment is functioning properly.
  • Cleaned and sterilized instruments used during exams or procedures according to established protocols.

911 Emergency Dispatcher

City of Prince Albert
Prince Albert, Saskatchewan
04.2013 - 09.2016
  • Managed emergency calls, prioritizing response based on urgency and severity.
  • Communicated effectively with first responders, providing critical information promptly.
  • Operated dispatch software to track and coordinate emergency service units.
  • Maintained detailed records of incidents for accurate reporting and analysis.
  • Ensured compliance with local regulations and department policies in all communications.
  • Acted calmly and professionally under pressure while making decisions in high stress situations.
  • Monitored multiple radio frequencies simultaneously while entering data into computer system.
  • Routed non-emergency calls to appropriate departments or agencies when applicable.
  • Utilized mapping software programs to plot locations of incidents quickly and accurately.
  • Monitored PPSTN radio helpdesk for site outages and provincial radio interoperability.

Sales Associate

Things Remembered
Prince Albert, Saskatchewan
08.2006 - 04.2013
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Managed inventory levels and ensured accurate product display on sales floor.
  • Conducted product demonstrations to engage customers and highlight features.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Provided Engraving and key cutting services.

Educational Assistant

Ranch Ehrlo
Prince Albert, SK
05.2011 - 06.2012
  • Facilitated learning activities for students with diverse needs and backgrounds.
  • Supported teachers in classroom management and instructional strategies.
  • Assisted in implementing individualized education plans for students.
  • Collaborated with staff to create a positive learning environment.
  • Organized educational materials and resources for effective lesson delivery.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Worked with at risk youth ages 12 to 17 in care.

Education

Wesmor Community High-school
Prince Albert, SK, SK

Applied Certificate - Police Studies/Aboriginal Police Prep.

Saskatchewan Polytechnic
Prince Albert, SK
03-2011

Skills

  • Dispatch software
  • Radio communication
  • Mapping software
  • Team collaboration
  • Effective communication
  • Attention to detail
  • Decision making
  • Prioritization
  • Assertiveness

Certification

  • APCO Basic Telecommunications
  • APCO Fire Communications
  • APCO PST
  • ICS 100
  • Emergency Fire Dispach- IAED
  • CPR

Affiliations

  • Martial Arts- Karate, Kickboxing, MMA, TKD, BJJ
  • Hiking, paddle boarding, kayaking
  • Fitness and Nutrition

Accomplishments

  • APCO Teams Award 2018- Humboldt Broncos Bus Crash
  • APCO Teams Award 2022- James Smith First Nations Massacre

References

References available upon request.

Timeline

911 Emergency Dispatcher

CanOps
10.2017 - Current

Optometrist Assistant

FYIdoctors
09.2016 - 10.2017

911 Emergency Dispatcher

City of Prince Albert
04.2013 - 09.2016

Educational Assistant

Ranch Ehrlo
05.2011 - 06.2012

Sales Associate

Things Remembered
08.2006 - 04.2013

Wesmor Community High-school

Applied Certificate - Police Studies/Aboriginal Police Prep.

Saskatchewan Polytechnic

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Brittany Letendre