Brittany Lessard
Laguna Niguel
Summary
Dynamic Senior Support Manager with a proven track record at Pra Receivables Management, enhancing team development and operational efficiency. Excelled in technical support expertise and staff management, fostering a culture of continuous improvement and regulatory compliance. Achieved significant advancements in performance management and project execution, demonstrating exceptional problem-solving and teamwork skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Support Manager
Pra Receivables Management
11.2008 - Current
- Oversaw daily operations to guarantee seamless support functions.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Oversaw and streamlined all remarketing processes.
- Handled signing of formal legal notices.
- Supervised bankrupt customer profiles utilizing PACER.
- Performed notary services for legal documents.
- Conducted detailed financial analysis and reporting.
- Directed procurement operations with Coupa.
- Managed vendor relationships.
Administrative Assistant
Coast Valley Moving & Storage
01.2003 - 11.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Oversaw financial records utilizing QuickBooks system.
Cashier
Express
08.2002 - 01.2003
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
San Clemente High School
San Clemente, CA06.2002
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Continuous improvement
- Staff management
- Training and mentoring
- Regulatory compliance
- Quality assurance
- Project management
- Team development
- Performance management
Certification
Notary of Public
Timeline
Senior Support Manager
Pra Receivables Management
11.2008 - Current
Administrative Assistant
Coast Valley Moving & Storage
01.2003 - 11.2007
Cashier
Express
08.2002 - 01.2003
Notary of Public
High School Diploma -
San Clemente High School
Similar Profiles
Rebecca EncardesRebecca Encardes
Accounting Assistant at Altus Receivables ManagementAccounting Assistant at Altus Receivables Management
Tania MooreTania Moore
Call Center Representative at Impact Receivables ManagementCall Center Representative at Impact Receivables Management
Brandon ChilesBrandon Chiles
Contact Representative at Receivables Management SystemsContact Representative at Receivables Management Systems