Brittany Johnson
Calgary,AB
Summary
Dynamic and detail-oriented individual with a passion for travel and a dedication to customer service. Eager to transition into a travel consultant role and apply strong communication skills and a love for adventure to provide exceptional service to clients. Ready to learn quickly and contribute positively to the team.
Overview
10
10
years of professional experience
Work History
Food and Beverage Server
Bitter Sisters Brewing
Calgary
03.2023 - Current
- Utilized upselling techniques to maximize sales opportunities per table.
- Established rapport with guests, fostering loyalty and return visits.
- Effectively managed multiple tables simultaneously during peak hours.
- Assisted in training new waitstaff to uphold restaurant standards.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled customer complaints in a professional manner while maintaining composure under pressure.
Front of House Manager
Chefs N Farmers
Calgary
05.2022 - 03.2023
- Oversaw employee recruiting, hiring, performance management and discipline.
- Handled complaints, settled disputes and resolved customer conflicts.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coordinated catering services for special events or large parties.
Food and Beverage Server
Winston Golf Course
Calgary
12.2021 - 05.2022
- Provided exceptional service to high volume of daily customers.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Set up banquet rooms for special events such as weddings or corporate functions.
Food Courier
Skip the Dishes
Calgary
03.2020 - 02.2022
- Responded promptly to customer inquiries regarding order status or delivery times via phone or email communication.
- Ensured food was delivered within specified time frames and kept hot and cold items at appropriate temperatures during transit.
- Picked up food orders from restaurants and delivered them to customers in a timely manner.
Receptionist
Massage Heights
Calgary
12.2018 - 03.2020
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Implemented various strategies for upselling products or services.
- Converted leads into prospects and booked appointments to achieve sales quota.
- Advised customers on how they can maximize their use of available resources.
Car Salesperson
Calgary Car Kings
Calgary
05.2017 - 12.2018
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Prepared sales contracts, collected payments and coordinated vehicle delivery.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Managed inventory levels by purchasing new cars as needed.
- Advised customers on financing options and warranties available for their purchase.
- Followed up with customers to build long-term relationships and successful referrals.
Car Salesperson
House of Cars
Calgary
01.2017 - 05.2017
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
- Advised clients on financing options available and facilitated purchase paperwork processing.
- Provided detailed information about vehicles, including features, benefits, and warranties.
- Developed relationships with local businesses to increase referral traffic from other vendors.
Crew Trainer
McDonalds
Calgary
09.2014 - 01.2017
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Greeted customers to take food orders and provide information about menus.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Education
ProServe -
AGLC
Calgary, AB01-2022
High School Upgrading -
Mount Royal University
Calgary, AB12-2020
High School Diploma -
Discovering Choices
Calgary, AB06-2018
Skills
- Guest Relations
- Sales strategy
- Menu Recommendations
- Sales closing
- Customer Engagement
- Negotiation
- Up-selling
- Complaint Handling
- Relationship Building
- Customer care
- Networking
References
References available upon request.
Timeline
Food and Beverage Server
Bitter Sisters Brewing
03.2023 - Current
Front of House Manager
Chefs N Farmers
05.2022 - 03.2023
Food and Beverage Server
Winston Golf Course
12.2021 - 05.2022
Food Courier
Skip the Dishes
03.2020 - 02.2022
Receptionist
Massage Heights
12.2018 - 03.2020
Car Salesperson
Calgary Car Kings
05.2017 - 12.2018
Car Salesperson
House of Cars
01.2017 - 05.2017
Crew Trainer
McDonalds
09.2014 - 01.2017
ProServe -
AGLC
High School Upgrading -
Mount Royal University
High School Diploma -
Discovering Choices
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