BRITTANY JANIGA
Hastings,ON
Summary
Seeking an Administrative Assistant position at the Durham Catholic School Board to further my technical skills
Overview
11
11
years of professional experience
Work History
Manager
Sweetleaf Fuels
02.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Manager
Gen7/ Smoke's Fuel
07.2023 - 12.2023
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills
- Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills
- Addressed and resolved client or customer inquiries to foster superior standards of service
Assistant Manager
Gen7/ Smoke's Fuel
11.2021 - 07.2023
Customer Service Associate
Gen7/ Smoke's Fuel
07.2020 - 11.2021
- Demonstrated strong communication skills while interacting with customers over the phone or in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Assisted customers with product selection, order entry, and payment processing
- Totaled daily sales transactions by balancing cash and credit card totals at end of shift
- Preserved store's visual appeal by arranging merchandise in visually appealing manner
Customer Service Representative
Crowe's Gas
08.2019 - 07.2020
- Provided exceptional customer service, including addressing customer complaints and inquiries in a timely manner
- Maintain a safe and clean work environment
- Handled cash register transactions accurately and efficiently
Personal Support Worker
Cobourg Retirement Residence
04.2014 - 12.2014
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Developed strong interpersonal skills through providing compassionate care to clients
- Proficient in providing personal care such as bathing, dressing, grooming and toileting
- Expertise in assisting with activities of daily living including meal preparation, medication reminders, errands and light housekeeping duties
- Knowledgeable about handling emergency situations effectively while maintaining composure under pressure
Education
Medical Laboratory Technician -
Trillium College
Oshawa, ON06.2015
Personal Support Worker -
Willis College of Business, Health And Technology
Cobourg, ON04.2014
High School Diploma -
St. Mary's Secondary School
Cobourg, ON06.2010
Skills
- Outstanding customer service experience
- Highly effective in developing a positive and productive work environment
- Reliable, dependable and punctual
- Capable of working under pressure in a fast-paced environment
- Accurate and efficient with varied financial transactions
Timeline
Manager
Sweetleaf Fuels
02.2024 - Current
Manager
Gen7/ Smoke's Fuel
07.2023 - 12.2023
Assistant Manager
Gen7/ Smoke's Fuel
11.2021 - 07.2023
Customer Service Associate
Gen7/ Smoke's Fuel
07.2020 - 11.2021
Customer Service Representative
Crowe's Gas
08.2019 - 07.2020
Personal Support Worker
Cobourg Retirement Residence
04.2014 - 12.2014
Medical Laboratory Technician -
Trillium College
Personal Support Worker -
Willis College of Business, Health And Technology
High School Diploma -
St. Mary's Secondary School