Brittany Herter
Medicine Hat,AB
Summary
Dynamic Supervisor at Tim Hortons with a proven track record in training and mentoring staff to enhance customer service and operational efficiency. Experienced in strategic planning and waste reduction, successfully optimizing inventory management while fostering a collaborative team environment. Committed to driving performance and ensuring high standards of service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
Medicine Hat, AB
08.2016 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational best practices and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance productivity and morale.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
High School Diploma -
Wisdom Home Schooling
Medicine Hat, AB06.2012
Skills
- Training and mentoring
- Staff management
- Customer service
- Strategic planning
- Team building
- Policy enforcement
- Conflict resolution
- Negotiation
- Waste reduction
- Coaching and mentoring
- Task delegation
- Multitasking Abilities
- Time management
- Reliability
Languages
English
Elementary
Certification
Certified in standard First Aid and CPR/AED level C
Timeline
Supervisor
Tim Hortons
08.2016 - Current
High School Diploma -
Wisdom Home Schooling