Brittany Henriquez
Modesto
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
Manager
Bandidos Tacos
Modesto
02.2024 - 11.2025
- Managed daily operations and staff scheduling for busy taco restaurant.
- Oversaw inventory management, ensuring availability of fresh ingredients and supplies.
- Trained and mentored new team members on customer service standards.
- Implemented food safety procedures to ensure compliance with health regulations.
- Coordinated with suppliers to optimize delivery schedules and quality control.
- Enhanced customer experience by resolving complaints and providing solutions promptly.
- Developed promotional activities to increase foot traffic during peak hours.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
Front Desk Manager
Woodspring Suites Hotel
Ceres
03.2015 - 07.2022
- Managed front desk operations for guest check-ins and check-outs.
- Supervised front desk staff and coordinated daily schedules.
- Trained new employees on customer service protocols and hotel systems.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained accurate records of room availability and reservations.
- Collaborated with housekeeping to ensure room readiness for guests.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Assisted with training new staff members on front desk procedures and policies.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Monitored reservations to track incoming parties and special events.
Secretary/Office Assistant
Magnacool
Modesto
04.2012 - 09.2015
- Organized meetings, prepared agendas, and recorded minutes for documentation.
- Facilitated communication between departments to streamline workflows.
- Handled incoming calls and inquiries, providing excellent customer service support.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
Head of Sales
Retail Clothes... The Closed Years Ago
Modesto
09.2009 - 11.2011
- Analyzed customer feedback to improve product offerings and sales strategies.
- Oversaw budgeting and forecasting for sales operations to ensure alignment with goals.
- Coordinated with marketing teams to develop promotional materials, campaigns, and pricing models.
- Negotiated contracts with vendors and customers to maximize profitability.
- Recruited, trained, evaluated, coached, and mentored sales staff members as needed.
- Managed daily operations, client relations and IT.
- Delegated work to staff, setting priorities and goals.
- Supported sales team members to drive growth and development.
Education
Associate of Science - Business
Modesto Junior College
Modesto, CA06-2009
Skills
- Staff management
- Inventory control
- Customer service
- Food safety compliance
- Promotional planning
- Operational efficiency
Timeline
Manager
Bandidos Tacos
02.2024 - 11.2025
Front Desk Manager
Woodspring Suites Hotel
03.2015 - 07.2022
Secretary/Office Assistant
Magnacool
04.2012 - 09.2015
Head of Sales
Retail Clothes... The Closed Years Ago
09.2009 - 11.2011
Associate of Science - Business
Modesto Junior College