Brittany Harper
Coaldale
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Human Resources Manager
KCL Cattle Company
01.2024 - Current
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Streamlined immigration processes by implementing efficient case management and tracking systems.
Service Manager
Foothills Group Ltd.
09.2021 - 01.2024
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided technicians on automotive and heavy duty repair, tool usage and equipment operation.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers and technicians with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 30 employees.
- Oversee full team of service trucks and technicians on rotation in Alberta and British Columbia.
Service Writer / Warranty Administrator
Southland International Trucks Inc.
03.2015 - 09.2021
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into CDK, DSI and Full bay database's to track job status.
- Increased efficiency and team productivity by promoting operational best practices.
- Dispatching technicians, managing service repair times.
- Investigated and resolved accounting, service and delivery concerns.
Assistant General Manager
Causeway Bay Hotel & Convention Center
04.2011 - 11.2015
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained and disciplined employees to maximize performance.
- Oversaw computer database and physical filing systems.
- Managed major event playing for local non-profit organizations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
No Degree - Management And Leadership
Dale Carnegie Training
Calgary, ABAdvanced Diploma - Medical Administrative Assistant
Holland College
Charlottetown, PE06.2012
Skills
- Staff Management, Culture development
- Staff Supervision (100 employees)
- Leadership Development
- Conflict Resolution
- Workflow Management
- Policy and Procedure Enforcement
- Multitasking and Organization
Timeline
Human Resources Manager
KCL Cattle Company
01.2024 - Current
Service Manager
Foothills Group Ltd.
09.2021 - 01.2024
Service Writer / Warranty Administrator
Southland International Trucks Inc.
03.2015 - 09.2021
Assistant General Manager
Causeway Bay Hotel & Convention Center
04.2011 - 11.2015
No Degree - Management And Leadership
Dale Carnegie Training
Advanced Diploma - Medical Administrative Assistant
Holland College
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