Brittany Gutierrez
Long Beach
Summary
Organized and dependable candidate successful at managing multiple priorities with in multiple systems, with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Labor Systems Specialist
Disneyland Resort
04.2023 - Current
- Attend Zoom Meetings/Calls and Demos with Managers and Product owners from all Coasts.
- Collecting, complaining and recording Data for system usage patterns to determine and Identify Bugs and Write Test scripts.
- Communication with Managers and Product owners from all coasts.
Production Scheduler
Disneyland Resort
11.2011 - 04.2023
- Create and manage shift schedules for a staff of 200-300 in seven restaurants locations
- Communicate with area leaders on a weekly basis to ensure that quarterly goals and workload
- Develop and oversee training experiences for new and current employees
- Lead weekly staff meetings to ensure that proper policies and protocols are being followed by all staff in customer areas.
General Manager
Dining Services at Harrah's Hotel & Casino
08.2006 - 10.2011
- Oversaw management of staff, including hiring, training, scheduling and quarterly reviews for all restaurant positions
- Monitored and adjusted inventory and stock on a weekly basis
- Drafted reports of profit and loss statements
- Organized changing floor plans to maximize customer & staff flow in the restaurant
- Collaborated with District Manager to determine and justify year over year numbers for all restaurants on the Harrah's property.
Customer Service Trainer
Disneyland Resort
09.2004 - 08.2006
- Ensured safety of all guests while operating rides with the theme park
- Worked with staff to organize crowd control and flow during scheduled events
- Oversaw the training and onboarding of new employees.
Cashier/Server
Italian Express
09.2002 - 09.2004
- Fulfilled phone orders
- Waited on tables
- Oversaw restaurant needs when management was away.
Skills
- Module Testing Various Systems
- Multitasking
- Collaborator
- Customer Management
- Staff Management
- Employee Scheduling
- Employee Reviews
- Inventory Management
- Billing and Filing
Technology Summary
- Microsoft Office Suite
- GEMS
- MY TIME
- LSM
- ARC Reactor
- Blue Yonder / Jewel
- Zoom
- CDS
- Slack
- Teams
Timeline
Labor Systems Specialist
Disneyland Resort
04.2023 - Current
Production Scheduler
Disneyland Resort
11.2011 - 04.2023
General Manager
Dining Services at Harrah's Hotel & Casino
08.2006 - 10.2011
Customer Service Trainer
Disneyland Resort
09.2004 - 08.2006
Cashier/Server
Italian Express
09.2002 - 09.2004
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