BRITTANY GREEN
Oakland
Summary
Reliable and proactive Assistant Manager with extensive experience in high‑volume property operations, resident relations, and team leadership across the Bay Area. Proven success in navigating challenging situations, reducing delinquency, improving leasing performance, and streamlining operational workflows. Skilled in high‑rise lease‑ups, affordable housing waitlist management, and training development. Adept at maintaining accuracy, compliance, and exceptional customer service in fast‑paced environments. Seeking to leverage strong administrative, organizational, and communication skills in a healthcare setting focused on efficiency, care coordination, and patient support.
Overview
4
4
years of professional experience
Work History
Assistant Manager
RPM Living Properties
08.2023 - Current
- Manage daily operations for a 236‑unit high‑rise community in Downtown Oakland.
- Successfully reduced delinquency from $350,000 to $38,000 through strategic follow‑ups, payment plans, and resident communication.
- Maintained a 54% closing ratio while navigating a challenging market and high‑rise lease‑up conditions.
- Set up and managed the affordable housing waitlist, ensuring compliance and accurate applicant tracking.
- Lead daily leasing meetings, provide coaching, and oversee team performance to ensure productivity and consistency.
- Created training templates and process guides to improve leasing and management efficiency.
- Process invoices, complete month‑end close procedures, and maintain accurate financial and resident records.
- Handle escalated resident concerns with professionalism, discretion, and problem‑solving skills.
- Facilitated collaboration between maintenance vendors and corporate teams to optimize operational efficiency.
Assistant Manager
Mg Properties
03.2025 - 08.2025
- Supervised leasing team performance, training, and daily operations.
- Strengthened resident relations by addressing concerns promptly and professionally.
- Conducted outbound follow‑ups to prospects and future residents to support occupancy goals.
- Fostered a safe and respectful community environment through consistent communication and policy enforcement.
Leasing Manager
Greystar
08.2022 - 01.2025
- Oversaw daily tour route inspections, model upkeep, and show‑unit readiness.
- Managed move‑ins and move‑outs through Yardi with accuracy and compliance.
- Coordinated with maintenance and vendors to ensure timely completion of work orders.
- Built strong relationships with residents and team members, contributing to a positive community culture.
Education
High School Diploma -
Pittsburg High School
Pittsburg, CA07-2009
Skills
- Property Operations — High‑rise management, daily workflows, resident relations
- Delinquency Management — Reduced delinquency from $350K to $38K
- Leasing Performance — Maintained a 54% closing ratio
- Affordable Housing — Set up & managed affordable waitlists
- Team Leadership — Staff training, coaching, daily leasing meetings
- Systems & Software — Yardi, CRM, Salesforce, MRI, MeetElise
- Administrative Operations — Invoices, month‑end close, documentation
- Communication — Conflict resolution, resident support
Timeline
Assistant Manager
Mg Properties
03.2025 - 08.2025
Assistant Manager
RPM Living Properties
08.2023 - Current
Leasing Manager
Greystar
08.2022 - 01.2025
High School Diploma -
Pittsburg High School