Brittany Goss
Kamloops,BC
Summary
With my years of hospitality knowledge, I excel in high-volume dining and guest engagement, showcasing exceptional customer service and hospitality expertise. My leadership significantly enhanced team productivity and customer satisfaction, blending strong work ethic to elevate dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Tooloulous
10.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cafe Supervisor
Evelyns Coffee House
12.2022 - 10.2023
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by keeping regulations up to standard.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
Laborer
Eldcan Forest Products
07.2022 - 10.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Bar Manager
Cardrona Alpine Resort
06.2019 - 10.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, creating a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Hook Wanaka
12.2021 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Orchard Worker
Tuscot Farms
09.2021 - 12.2021
- Pruned orchard trees by shortening or removing upper limbs and removing long shoots in center and tops of trees.
- Maintained healthy trees by pruning and checking for disease.
- Ensured cleanliness of workspaces by regularly disposing of waste materials and sanitizing tools as needed.
- Removed brush, fallen fruit and trash to maintain clean and safe orchard.
Cleaner Supervisor
Good Stays
10.2019 - 04.2020
- Enhanced team productivity by implementing efficient cleaning
- Ensured consistent high-quality service by conducting regular inspections of completed work areas.
- Trained and mentored new staff on cleaning and safety protocols.
- Established and enforced safety protocols and guidelines for staff.
Cafe Supervisor
Todd Mountain Cafe
05.2018 - 05.2019
- Managed food and beverage orders to ensure timely and accurate service.
- Conducted comprehensive coffee training sessions to enhance team skills and product knowledge.
- Implemented effective time management strategies to optimize cafe operations.
- Processed end-of-day cash outs with accuracy to ensure financial records were balanced.
Cafe Manager
540 Cafe
04.2015 - 05.2018
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Responsible for FOH and BOH food and alcohol orders
- Weekly scheduling
Education
Valleyview Secondary
Kamloops, BC06.2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- High volume dining
Timeline
Server
Tooloulous
10.2023 - 08.2024
Cafe Supervisor
Evelyns Coffee House
12.2022 - 10.2023
Laborer
Eldcan Forest Products
07.2022 - 10.2022
Bartender
Hook Wanaka
12.2021 - 05.2022
Orchard Worker
Tuscot Farms
09.2021 - 12.2021
Cleaner Supervisor
Good Stays
10.2019 - 04.2020
Bar Manager
Cardrona Alpine Resort
06.2019 - 10.2022
Cafe Supervisor
Todd Mountain Cafe
05.2018 - 05.2019
Cafe Manager
540 Cafe
04.2015 - 05.2018
Valleyview Secondary
Similar Profiles
Rebecca BergenRebecca Bergen
Registered Veterinary Technologist at Kamloops Spay and Neuter Clinic - BCSPCARegistered Veterinary Technologist at Kamloops Spay and Neuter Clinic - BCSPCA
MHD YASER KOKHMHD YASER KOKH
Landscape Worker at MG LandscapeLandscape Worker at MG Landscape
Mercy OlumoyegunMercy Olumoyegun
Home Support Worker at Nurse Next DoorHome Support Worker at Nurse Next Door